What are the responsibilities and job description for the Assistant Market Manager(Assistant Branch Manager) position at Citadel?
Function
Citadel's Assistant Market Manager( Assistant Branch Manager ) is responsible for delivering a positive banking experience for our customers. The Assistant Market Manager maintains a strong mentoring relationship with staff to formulate a successful sales and service team. This role also provides oversight of branch operations and adherence to Citadel's established policies and procedures.
The Assistant Market Manager will motivate and lead a team to create an exceptional customer experience that cultivates long-lasting relationships. This candidate will be required to actively identify, coach, develop, and support employees so that they can provide superior service to every customer.
Through quality customer interactions that exceed expectations and are rooted in the guiding principles of Citadel Class Service, incumbent will establish a solid foundation of trust with each and every customer thereby position Citadel as the best choice for all their banking needs.
Key Duties and Responsibilities
Staff Development :
- Responsible for the execution of sales coaching using the GAME (Great, Assess, Match, Enrich) Model
- Create and conduct content for weekly huddles and monthly sales initiatives
- Responsible for the launch and ongoing management of major strategic initiatives
- Conducts sales activities to drive business into the branch; such as : in person or by phone with customers or prospective customers, community involvement, etc.
- Maintains awareness of individual and branch sales goals and status in achieving them
- Drives the employee experience. Responsible for acquiring and retaining talent through the coaching and development of employees
- Assists in the performance management process for all employees
- Conduct daily observations and provide on the spot coaching and practical training to staff members to ensure that the branch office is complying with Citadel's policies and procedures
- Encourage and reinforce all sales and service behaviors taught in training, including cross-selling activities
- Support the Market Manager in business development; participate in networking opportunities within the market area
Customer Service :
Retail Office Operations :
Qualifications and Education Requirements
Work Experience
Education
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
