What are the responsibilities and job description for the Telecom and Infrastructure Administrator position at Citadel?

Job Overview

Primary responsibility is the administration of the telecommunications infrastructure and technology, including end user management, implementation of phones and mobile devices, troubleshooting of issues / errors for phones and mobile devices, telecom vendor management and telecom invoice processing. Secondary responsibility is assisting with management of and troubleshooting of issues relative to the infrastructure in general, configuration and maintenance of servers, software applications, Azure / O365, and patching.

Responsibilities

Telecom and Infrastructure Administration :

Telecom

Working knowledge of telecommunications protocols
Mobile Device Management - Configuring and deploying mobile devices to end users
Experience in contact center software
Experience in on-prem and hosted PBXs
Provide the first level support and coordinate the resolution of the issues
Tickets for Phones, Mobile Devices, Telecom Hardware / Software
Telecom End user management (moves, adds, changes, deletions)
Assist with the research for and preparation of annual budgets and process all invoices, ensuring accuracy, with all assigned vendors.

Infrastructure

Provide 1st level support for infrastructure tickets

System patching and vulnerability management

Server configuration and troubleshooting

Microsoft O365 configuration and troubleshooting

Monitoring of system uptime and performance

Work with each department as necessary to maintain knowledge of those departmental functions that are performed within the VoIP system.

Ensure that written procedures are documented for all assigned functions and are updated as needed.

Participate effectively and efficiently when assigned tasks in support of IT related audits, penetration tests, security assessments and disaster recovery exercises.

Perform additional duties as assigned.

Keeps professional skills up to date and consistent with current technology.

Must be technically oriented and have excellent analytical, organizational and communication skills.

Qualifications and Education Requirements

Minimum of three years telecommunications and / or infrastructure experience required.

Banking experience preferred

High School Diploma required.

Associates degree or higher preferred or equivalent work and education related experience.

MDM experience preferred.

Microsoft certification preferred.

Experience with VMWare, Exchange and Citrix environments preferred.

Strong knowledge and understanding of server hardware and software.

Additional Skills / Notes :

Ability to learn and apply new technologies effectively.

Ability to diagnose technical problems quickly and develop effective solutions.

Ability to explain technical problems and fixes from the user's perspective.

Strong customer service, troubleshooting, problem resolution and analytical skills developed and applied in a technical environment.

Proficient in Microsoft Office Applications

Excellent oral and written communication skills required.

Experienced professional requiring little supervision.

Ability to follow up on assignments, and complete tasks in a timely manner.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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Telecom and Infrastructure Administrator

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