What are the responsibilities and job description for the Call Center Agent position at Citarella?
Led by dynamic owner Joe Gurrera (and his commitment to superior quality) Citarella has grown from a respected NYC fish market into a full-scale, Ultimate Gourmet Market with locations across New York City, the Hamptons, and Greenwich, Connecticut.
A family-run business, we’re driven by a passion for great food. We delight customers with the finest selection of fresh seafood, prime, dry-aged beef, chef-prepared specialties and handcrafted pastries, international cheeses, imported groceries, and more. Join our team of seasoned professionals and become a part of the fabric of the New York food scene.
Role and Responsibilities
The Call Center Agent plays a key role in maintaining a high level of internal customer satisfaction by managing store orders, addressing inquiries, resolving complaints, troubleshooting issues, and providing relevant information. As the first point of contact for our team members, agents are expected to consistently uphold and promote a positive and professional image of Citarella through clear communication, prompt resolution of concerns, and exceptional customer service.
- Respond promptly to internal customer inquiries, providing accurate and helpful information by leveraging available resources.
- Effectively handle and resolve internal issues, ensuring comprehensive follow-up with all involved parties to guarantee satisfaction.
- Process store orders, purchase orders, request forms, and other relevant applications efficiently and accurately.
- Manage and track store orders via the Accellos system, ensuring all orders are processed smoothly and in a timely manner.
- Print warehouse labels and signage as required, ensuring accuracy and proper handling.
- Log and route all incoming calls, documenting relevant information for reference and follow-up.
- Perform additional tasks and duties as assigned by management, contributing to team goals and operational efficiency.
Minimum Qualifications:
- Strong verbal and written communication skills, with the ability to effectively convey information.
- Proficient in computer systems and software.
- High level of attention to detail, ensuring accuracy in all interactions and tasks.
- Excellent follow-up skills, with the ability to track and manage ongoing inquiries and issues.
