What are the responsibilities and job description for the E-Commerce Fulfillment Associate position at Citarella?
Led by dynamic owner Joe Gurrera (and his commitment to superior quality) Citarella has grown from a respected NYC fish market into a full-scale, Ultimate Gourmet Market with locations across New York City, the Hamptons, and Greenwich, Connecticut.
A family-run business, we’re driven by a passion for great food. We delight customers with the finest selection of fresh seafood, prime, dry-aged beef, chef-prepared specialties and handcrafted pastries, international cheeses, imported groceries, and more. Join our team of seasoned professionals and become a part of the fabric of the New York food scene.
Role and Responsibilities
The Fulfillment Associate plays a key role in ensuring the accurate, timely, and secure processing of customer orders and store transfers. This role involves coordinating with various departments, handling temperature-sensitive items, and using fulfillment software to ensure packages are properly labeled, packed, and shipped to maintain product quality and customer satisfaction.
Coordinate with warehouse and store departments to ensure timely receipt and processing of products for shipment.
Handle frozen items and shellfish with care to ensure proper packaging for shipment.
Accurately wrap and package items to guarantee safe delivery to customers.
Pack boxes with ice packs and filler materials to preserve freshness upon arrival.
Process shipments by weighing packages and printing and affixing shipping labels.
Manage store transfers for both pickup and delivery orders, maintaining clear communication with store managers for transparency.
Liaise with customer service to help ensure an optimal customer experience.
Identify and suggest improvements to enhance fulfillment efficiency and ease.
Qualifications and Education Requirements
Must be able to occasionally sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing between 20 to 75 pounds.
Requires manual dexterity, good visual skills, and the ability to follow detailed written and oral instructions.
Able to have an effective communication in English (spoken and written) Spanish is a plus.
Comfortable working in various temperature-controlled environments.
Maintain a clean and safe workspace, adhering to Citarella’s standards and Department of Agriculture (DOA) regulations.
Flexibility to work nights, weekends, and holidays as business demands.
Proficient in basic Microsoft Office tools such as Excel and Word.
Experience with fulfillment tools such as ShipStation, UPS WorldShip, and FedEx software is a plus.
Location: 600 Food Center Dr, Bronx, NY 10474
Schedule: 7am-5pm
At Citarella, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Citarella will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
EOE/M/F/V/D
