What are the responsibilities and job description for the Loss Prevention Officer position at Citarella?
Led by dynamic owner Joe Gurrera (and his commitment to superior quality) Citarella has grown from a respected NYC fish market into a full-scale, Ultimate Gourmet Market with locations across New York City, the Hamptons, and Greenwich, Connecticut.
A family-run business, we’re driven by a passion for great food. We delight customers with the finest selection of fresh seafood, prime, dry-aged beef, chef-prepared specialties and handcrafted pastries, international cheeses, imported groceries, and more. Join our team of seasoned professionals and become a part of the fabric of the New York food scene.
Role and Responsibilities
- Prevent theft and fraud by guests and employees
- Ensuring a safe environment for guests and employees
- Conduct safety sweeps and constant monitoring of high-risk areas
- Apprehension/Recovery of shoplifters
- Conduct audits of all refunds, voids, line-item voids, Safety etc.
- Assisting with emergency situations
- Monitoring of CCTV surveillance equipment
- Collaborate with store management to identify root causes of loss and develop effective solutions
- Utilize Point of Sale exception reporting and video surveillance to identify and conduct investigations
- Audit sites to ensure inventory is processed, handled, and monitored appropriately, and document any errors or failures
- Additional Asset protection duties as needed
- Conducting Bag checks
Qualifications and Education Requirements
- Prior experience in loss prevention or educational background in loss prevention, security, or law enforcement (preferred)
- 2-3 years retail experience (preferred)
- Detail oriented and good observational skills
- Knowledge of loss prevention techniques, security systems, and CCTV monitoring
- Must be a team player, able to work with different personalities, assertive, able to work with discretion, and professional
- Basic computer literacy
- Ability to pass background and drug test
- Knowledgeable on safety processes and procedures
- Ability to stand for extended periods
- Capable of lifting to 50lbs
The described functions are among the essential job functions for this position but are not exhaustive of the essential functions of the job or of the tasks that an Associate may be required to perform. Associates may be assigned additional responsibilities as necessary. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.
At Citarella, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Citarella will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
EOE/M/F/V/D
