Data Operations Analyst - Counterparty Management

Data Operations Analyst – Counterparty Management

Company Overview

Citco Fund Services is a division of the Citco Group of Companies and is the largest independent administrator of Hedge Funds in the world with offices in Amsterdam, Bahamas, Bermuda, Cayman Islands, Cork, Curacao, Dublin, Halifax, London, Luxembourg, Malvern, Miami, New York/New Jersey, Toronto, San Francisco, Singapore and Sydney.

Citco International Support Services Limited – Philippine ROHQ has been operating successfully since January 2013.  The Funds division is tasked with supporting Citco Fund Services in maintaining market leadership in hedge fund administration through supporting CFS’s Investor Relations Teams and Fund Accounting Teams globally by: 

• Handling investor document indexing, investor transaction/statement processing, and investor data management; and
• Performing various back office processes around Fund Portfolio Maintenance including trade capture, reconciliation, and bookkeeping tasks.

The Data Operations group is responsible for the majority of data flows, inbound and outbound, for various Citco applications including Æxeo and Ephesus. As a global group with representation in Asia Pacific, Europe and North America Data Operations provides business support for all CFS offices on a global basis. This support must be provided seamlessly and the various regions work together cooperatively. Client support is provided based on resource availability and not client location. Working together, Data Operations management sets all strategic policy for the group and ensures that common policies and procedures are implemented across all regions.

Position Overview

The successful candidate will be part of the Counterparty Management Team whose responsibility will be to manage all aspects for currently supported reconciliations commencing with ensuring all counterparty account requirements are addressed, sourcing data, inclusive of rec and statements, and addressing daily production support issues.

The Counterparty Management Analyst will be responsible for requesting and following up on all data requests between parties, and insuring that all needed information is obtained on a timely basis. He or she will be responsible to self-manage their workload, meet and report on deadlines to managers, and provide feedback to other departments on availability for the purpose of managing internal and external expectations around world.

As new reconciliations are made available, this team will manage roll out to all existing and new clients. This position will entail supporting all reconciliation systems.

The position will require the ability to effectively building and maintain strong working relationships between CFS and Prime Brokers, Counterparties, and Bank

Main Job Functions/Responsibilities

Supporting Reconciliations

• Collectively, the Counterparty Management team is responsible for ensuring that data/file / statements delivery is established and is flowing as expected when new interfaces are implemented or new clients go live.
• Based on requests from Internal Operations and Integration Staff, manage onboarding onto the reconciliation tools.
• Work collaboratively to establish expected delivery dates, and effectively manage expectations with internal operations staff. 
• Work collaboratively with the Data Management team to effectively hand off data files and statements that require monitoring for all reconciliation tools. This should include transferring knowledge of all auxiliary processes that require monitoring to ensure data successfully interfaces to the reconciliation tools e.g. replication.
• Escalation point for all reconciliation issues where data content discrepancies are encountered. Assist when external interaction is necessary.

• Ensure that any reconciliation or broker data issues that are raised are addressed timely.

Working with Counterparties

• Liaise with counterparties where data (on files or statements) delivered is not accurate or incomplete. Where necessary undertaking small mapping tweaks to address reconciliation data issues.
• Proactively work with counterparties to obtain new files / statements according to new Industry standard and/or internal requirements.
• Liaise with counterparties on delivering (on files or statements) data as early as possible.

Tools

• Point person for testing development items for reconciliation tools after IT signoff for production release.
• Participate in POCs to evaluate improvements to reconciliation tools

Education, Qualifications and Experience

• Degree qualified in an IT/Business related discipline
• Bachelor degree in accounting, finance, economics, computer science, or relevant field;
• Business Analyst experience is desired.
• Ideal candidate has a strong understanding of financial products and strategies that a hedge fund might use.
• Must possess excellent communication skills.
• Good problem solving skills. Candidates are required to research problems reported by operations teams to determine if an actual problem exists or if additional training is required. When actual problem exists, they need to recommend a workaround until an actual fix to the problem is implemented.
• Ability to explain technical concepts to users in terms that can be easily understood.
• Experience working with data files is necessary.
• General knowledge of databases or experience using SQL Server (T-SQL) and/or Oracle is desired.
• Hedge fund operations experience, preferably with cash reconciliation;
• Financial product knowledge, Domestic, Global and OTC security markets, Fixed Income and derivative product knowledge.

Key Competencies 

• Quality & Risk Control: Adheres to set policies and procedures to ensure compliance with all CFS standards; displays an understanding of the level of risk within their role and takes appropriate action to uphold CFS credibility.
• Technical Knowledge & Commercial Acumen: Uses both internal CFS systems and relevant MS Office systems; demonstrates an in-depth knowledge of financial instruments, products, and services relevant to their own department; takes an active interest in the developments within the industry.
• Client Service: Committed to anticipating client needs and ensuring client satisfaction using appropriate interpersonal skills; demonstrates confidence and professionalism.
• Teamwork: Actively engaged and committed to the collective work of the team; offers assistance and information to ensure team goals are met.
• Drive for Results: Accountable for results; focuses upon meeting deliverables within deadlines to high standards; self-motivated and enthusiastic in achieving both personal and organizational goals; assimilates and applies new job-related information in a timely manner.

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.