Supervisor, Loan Services

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Loan Services team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

Your Role:

• You will work with varying loan types including bank debt, direct lending and private debt facilities.
• Have oversight of New Loan Boarding and Transaction Processing for client portfolios
• Be involved with supporting settlement and closing services for syndicated and Client originated transactions
• Participate in Client integration and onboarding calls and initiatives
• Work collaboratively with interdepartmental teams including middle office, accounting, valuation/risk and business solutions
• Be responsible for escalations of questions related to complex transaction processing and be client facing for inquiry investigation and resolution
• Manage the interest rate reset process for adjustable rate loans and generate rate change notifications to be sent to borrowers
• Be responsible for reviewing breaks between internal systems, external systems as well as remediation of cash and transaction breaks to client’s bank and operating accounts (“street facing”)
• Be borrower facing for inquiries, support and issue resolution where client engages Citco for agency services
• Take ownership of client sign-off of loan data for NAV production ensuring adherence to SLAs
• Support production of client reporting packages
• Support servicing for Citco’s commercial loan clients:
• Be involved with management of tax service vendor and interact with servicing staff to ensure timely payment of property taxes
• Ensure all escrow analysis are prepared accurately and timely; notify servicing staff of any exceptions when analysis results fall outside of predetermined thresholds
• Track and monitor UCC expiration dates and work with outside vendor to ensure the timely filing of continuations
• Have oversight of third-party vendor responsible for the preparation and timely filing of lien releases and UCC terminations at the time of loan payoff

About You:

• You have a Bachelor’s Degree in Business, Finance, Accounting or related field.
• 1-5 years of work experience preferred, ideally in Servicing and Loan Operations
• Product knowledge in any of the following loan segments: bank debt/broadly syndicated loans, private debt, loan origination, real-estate/commercial loans
• Basic understanding of the Fund Administration business
• Ability to work as a part of a team, while providing a strong individual contribution
• Excellent attention to detail, judgment, flexibility and dependability
• Strong time management and organizational skills
• Excellent communication skills, written and oral, through all levels of the organization
• Excellent computer skills with ability to create and utilize spreadsheets
• Energetic self-starter

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Citco is an Equal Opportunity Employer. It is our policy to make all employment and personnel decisions without discriminating on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status .

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.