What are the responsibilities and job description for the Light Oils Customer Service Manager position at CITGO Petroleum Corporation?
CITGO PETROLEUM CORPORATION
CITGO Petroleum Corporation is a recognized leader in the refining industry and operates under the well-known CITGO brand. CITGO owns and operates three refineries located in Lake Charles, LA.; Lemont, IL.; and Corpus Christi, TX, and wholly and / or jointly owns 38 active terminals, six pipelines and three lubricants blending and packaging plants. With approximately 3,300 employees and a combined crude capacity of approximately 807,000 barrels-per-day (bpd), positions CITGO as one of the best-branded supplier companies in the industry.
At CITGO our people are our most important resource. Our core values are Safety, Integrity, Respect, Accountability, and Care.
Job Summary
Responsible for developing and maintaining excellent business relationships between wholesale marketers and CITGO. Educate marketers by development and on-site presentation of various administrative functions and marketing programs that support through from the sales function. Responsible for directing the resolution of marketer and retail customer complaints or issues requires interfacing with other departments, i.e. Sales, Supply, Branding, Advertising, Pricing, Credit, Credit Card, Accounting, Legal, and Contracts. This position is a direct extension of the sales force.
Minimum Qualifications
- Bilingual and Spanish preferred
- Expert Presentation and Communication Skills
- Excellent Decision-Making and Analytical Skills
- In-Depth Customer Service Skills
- Thorough Computer Skills
- SAP / SD & FI Skills
- The minimum number of years of job related experience required is a Bachelor's Degree and 3 years of job related experience or if no degree, 10 years of job related experience.
Job Duties
Job Duties II
5. Provides supervision of regional workflow to Customer Service Managers and Contact Reps. Assists Manager, Light Oils Customer Service with input for EDP reviews and CSM development. Also responsible to backup Manager, Light Oils Customer Service during periods of absence.
6. Evaluates and processes contamination claims involving wholesale marketers loading at both CITGO and Exchange plants. Directs formal evaluations to Terminal Operations, Supply, Product Manager and Risk Management.
7. Responsible for an elevated level of understanding of the CITGO / marketer / retail customer relationship. Investigates and ensures that the retail customers' calls, letters, e-mails, and other problems are positively managed through independent action or by directing the retail customer to the appropriate marketer for final resolution. Follow up to assure customer satisfaction.
8. Directs the Regional Customer Process Team consisting of representatives from all Light Oil groups in setting priorities, solving problems and addressing issues and concerns which impact the customer, plant and all process groups (Supply, Terminal Operations, Pricing, Credit, Contracts, Tax, Branding, Advertising, Accounting, etc.). Furthermore, to be proactive in establishing future policies and procedures.
Job duties displayed above are not all-inclusive, site-specific responsibilities may be assigned.
Here are the incentives we offer :
PLEASE NOTE ALL JOBS DO NOT QUALIFY FOR ALL PERKS
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID - 1131
