Digital Customer Service Representative - Starting at $20.05/hourly

The Digital Serv Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.

Responsibilities:

• Corresponds between different businesses within Citi.
• Receives requests and routes to appropropriate business units, vendors etc.
• Communicates with all levels of personnel.
• Composes messages in a language that is simple to understand for all parties concerned.
• Tracks requests by marketplace and
• Reports on the departmental MIS.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Must have excellent written skills with the ability to breakdown complex messages, paraphrase individual request within a message and disseminate to other Citigroup businesses, vendors, etc
• 1-3 years relevant experience

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

**RESUME MUST BE ATTACHED FOR CONSIDERATION!

This position requires you to complete training onsite at 4600 Houston Road.

After training, you may have the option to participate in our Home Office Program where you will work from home if you are performing in role, have proper working conditions and technology that is required.

We Offer:

• Competitive rates start at $20.05/hr!
• Day 1 Health Benefits!
• Flexible Work Strategies
• Collaborative team environment
• 401(k) match
• Tuition Reimbursement 
• Onsite Medical Clinic
• Onsite Fitness Center and more!

#CustomerSupport

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

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Salary : $41,600 - $53,830