What are the responsibilities and job description for the Digital Product Manager (Hybrid) position at Citi?
About Citi:
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.
About Our Team:
The Digital space is home to deeply talented colleagues that work to design, build and test customer products and platforms end-to-end. They not only scale and mature solutions to acquire and grow our customer base, but they also support platforms and frameworks, champion engineering excellence and enhance the customer digital experience around partnerships, servicing, lending, marketing rewards, and offers and payments.
The Digital Product Manager is a position within the (Customer Experience and Platform Health (CX&PH) domain). CX & PH is organized around Domains that are aligned to our customer missions. The Customer Experience and Platform Health domain interfaces with all other domains (Acquisition & Activation, Customer Engagement & Growth, Payments & Lending, Wealth Management, Operations & Service, etc.) in maintaining our digital channels – we own the foundation that other domains build upon. Our mission is to create an environment where work can happen in a distributed manner while feeling like a single, unified customer experience, across our core digital channels including Web (Citi.com pre- and post-login) and Mobile (iOS & Android). Our team drives the strategy across these channels and has overall responsibility for their success.
This position will require focus from a talented and imaginative individual who is passionate about creating best in class digital experiences to join the Customer Experience and Platform Health Domain as a Digital Product Manager. This individual will report into the SVP, Head of Platform Health. S/he is responsible for developing and implementing the roadmap for our team to ensure Citi offers a best-in-class experience. We are looking for a strategic professional with strong influence skills to lead the product management process from ideation through launch and production monitoring, keeping all stakeholders up to date and obtaining all necessary approvals for launch. This role is a recognized technical and customer experience authority within Citi’s Digital team. Developed communication and diplomacy skills are required in order to guide, influence and convince various colleagues and stakeholders across Business and Tech
Responsibilities:
Provide platform, product, and customer experience leadership in a fast-paced environment
Accountable for end-to-end implementation of exceptional customer facing experiences – this includes ideation, designing the end-to-end customer journey, gathering and grooming requirements, securing stakeholder buy in and Governance approvals, conducting post-release analysis and more.
Ability to juggle multiple initiatives that are at different stages in the development lifecycle at a single time.
Analyze performance, success and failures, conduct customer research and run A/B tests to improve customer experience and inform the roadmap moving forward
Maintain the Product Roadmap with transparent prioritization criteria, clearly communicate goals, roles, responsibilities and desired outcomes, make appropriate tradeoffs to optimize time-to-market and roadshow with stakeholders early and often
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Interface with Legal, Compliance and Risk to protect both our business and our customer’s interests
Team up with Digital & Consumer Insights team to track usage and garner insights to feed back into roadmap prioritization
Qualifications:
6-10 years of experience, of them a minimum of 2-4 years of Digital Product Management experience
Experience leading Digital initiatives
Experience working with engineers and developers to understand what is technically possible, how to translate customer pain points into actionable tech requirements etc.
Strategic, results-driven leader who is passionate about designing best-in-class digital experiences and staying at the forefront of cutting edge technology in the Financial Services space
Ability to communicate effectively with various Business stakeholders across Digital, Marketing, Communications, Operations, Governance and Tech
Education:
Bachelor's Degree (Business Management/Computer since/Engineering – preferred but not required)
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Job Family Group:
Product Management and Development------------------------------------------------------
Job Family:
Digital Product Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Irving Texas United States------------------------------------------------------
Primary Location Full Time Salary Range:
$138,720.00 - $208,080.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Jan 13, 2025------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
Salary : $138,720 - $208,080
