Director, Operational Risk Execution Sr. Group Manager - C15 (Hybrid)

Individuals in Operational Risk establish and manage operational risk policies, propose strategies, and governance processes designed to minimize losses from inadequate controls, fraud, and potential bankruptcy. This includes supervision over technology operational risk, cyber risk, and fraud risk. These individuals are also responsible for the development of tools and infrastructure that support fraud monitoring and prevention, using advanced analytical and statistical skills to identify policy gaps and recommend changes to current policies. This role is crucial to the company as it fortifies against potential operational risks, thereby protecting the company's financial stability and reputation, and contributing towards the overall business resilience and success.

Responsibilities: 

• Establish policies, standards, and procedures to ensure consistency and alignment of operational risk management across the organization.
• Influence and guide businesses in risk-related decision-making, ensuring the integration of risk management into business planning and daily operations.
• Oversee the development and implementation of risk monitoring programs, including the creation of key risk indicators (KRIs) and dashboards to track operational risk exposure.

• Drive by example, a culture of look across ORM (business, L1 Risk SME and cluster teams) to elevate risks identified and elicit insights from work performed.
• Lead the reporting and presentation of operational risk status, trends, and key developments to the board, regulators, and other key stakeholders, as applicable.
• Stay informed of regulatory changes and ensure that operational risk management practices comply with all relevant laws and industry standards.
• Support internal and external audits and regulatory examinations, as applicable.
• Engage with key stakeholders to ensure that operational risk management practices are fully integrated into business processes and strategic decisions.
• Leverage technology and innovation for continued enhancement of risk management processes.
• Inspires people with a compelling and aspirational future vision; demonstrates optimism when leading the organization through challenges and uncertainty.
• Creates a highly resilient organization in which people persist through challenges, transparently communicate and own mistakes, and actively apply learnings to make Citi better.
• Establishes a safe environment where people candidly communicate opinions, seek diverse opinions, and actively debate decisions.
• Fosters a culture that rewards teams to pursue breakthrough ideas and improve business results; proactively invests resources in innovation initiatives.
• Creates a culture that strongly encourages teams to prioritize enterprise success over individual agendas and do the right thing for the organization.
• Boldly creates focus by aligning critical priorities across businesses, functions, and regions; eliminates nonessential work that could distract the organization from executing key priorities.
• Champions innovative ways to manage risk through streamlining processes and building common methods.
• Creates and reinforces a culture of exceptional controls that support client satisfaction and operational effectiveness.
• Proactively solves systemic enterprise challenges by investing time and resources to gather cross-enterprise data; builds sustainable solutions that fully address the root causes of issues.
• Creates a performance culture of high expectations that inspires people to continuously deliver excellence and exceed company goals.
• Energizes and reinforces an ethical environment where doing the right thing for clients and Citi is expected in every decision and action.
• Establishes a culture where teams actively cultivate collaborative partnerships across organizational boundaries; creates synergies that deliver added value for Citi.
• Champions strategies for leveraging Citi’s resources to have a positive impact on society; demonstrates deep understanding of client and community needs.
• Proactively implements systemic solutions to promote the well-being and engagement of all employees; embodies work-life balance through their words and actions and actively encourages others to do the same.
• Leads efforts to position Citi as an attractive place to work for diverse communities; cultivates an inclusive culture in which all individuals are valued and feel a strong sense of belonging.
• Leads with compassion and reinforces a culture in which people assume best intentions of others; treats others respectfully; listens, understands, and appreciates the unique challenges faced by others.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications: 

• 15 years of experience, including 8-10 years' managerial experience
• Robust understanding of operational risk management frameworks, industry standards, regulatory requirements, and risk mitigation practices.
• Understanding of Citi products and services and downstream impacts of operational risk strategy.
• Proven experience managing complex risk assessments, designing risk mitigation strategies, and overseeing compliance with operational risk frameworks.
• Demonstrated leadership in partnering with the business and senior management to address operational risk issues and implement solutions.
• Experience interacting with Regulators and Internal Audit.
• Demonstrated track record of effectively assessing and managing competing priorities.
• Experienced risk challenger who balances risks vs. rewards aligned with corporate risk culture.
• Comfortable in dynamic environments, capable of adapting to change while maintaining focus on risk management objectives.
• Ability to influence across cultures at a senior level, understanding how to operate effectively across diverse businesses.
• Ability to think strategically and align operational risk management with organizational goals and regulatory obligations.
• Ability to manage and drive change within the organization, ensuring risk management processes evolve to meet changing business and regulatory environments.
• Outstanding communication skills, with the ability to present complex risk matters clearly and persuasively to senior management, the Board and other stakeholders.
• Exudes strong executive presence and poise to garner credibility and confidence with stakeholders in senior-leader forums.
• Robust analytical problem-solving abilities and a high level of integrity to deal with highly confidential data.
• Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views.
• Strong analytical and strategic thinker; Demonstrated ability to make sound judgment calls on issues that can be both quantitative and qualitative in nature.

Education: 

Bachelor's/University degree, Master's degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Salary : $170,000 - $300,000