What are the responsibilities and job description for the Document Support Specialist 3 - Transaction Services - O'Fallon, MO position at Citi?
The Doc Support Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.
Responsibilities:
- Review documents for completion and accuracy
- Update multiple systems with information
- Make critical decisions for document completion
- Submit complete files to Fulfillment for review
- Engage in internal/external customer contact
- Ensure all functions are performed accurately, timely and in compliance with audit and procedural requirements
- Maintain and update departmental Access database
- May assist with training of new hires within work unit
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 1 year of relevant service
- Excellent organizational skills with a focus on details
- Operational environment experience preferred
- Demonstrates analytical and problem solving skills
- Intermediate computer, math and data entry skills
- Ability to multi task and prioritize work
- Prior work experience in a related job that would provide a good understanding of activities, policies, procedures, and concepts of the work area.
- Prior experience with Supplemental insurance products preferred. Accurate and detail oriented; sound judgmen
Education:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Operations - Core-
Job Family:
Document Support-
Time Type:
Full time-
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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
