Entry Level Loan Ops Associate

The Loan Doc & Proc Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. Individual must be accountable, ethical, results oriented, trust worthy and credible. 

Responsibilities:

• This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process.
• Activities will include independently processing and closing loans within a complex loans operation environment.
• Involves in providing day-to-day loan transactional processing which may include booking cash transactions and making payments, performing loan reconciliations, inputting general ledger entries and (complex) calculations
• Possible interaction with other counterparties around positions and outstanding balances/claims
  Supports an expansive and/or diverse array of products (risk and control) /services.
• Follows established procedures to identify and resolve problems related to loan documentation/processing activities that require investigation or research.
• Makes recommendations to management to support process improvement.
• Resolves problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Designs and analyzes moderately complex loan documentation reports to satisfy management requirements, support/control activities, and the launch of products/services.
• Makes evaluative judgments based on the analysis of factual information, and provides assistance in the implementation of loan documentation process improvements.
• Minimizes risk to the bank through increased knowledge of procedural requirements - understands and monitors errors to suggest solutions to reduce errors, and to adhere to audit and control policies.
• Often related, but not limited to loan documentation processes.
• Timely management and escalation of all requests and issues related to loan processing
• Has direct interaction with external customers to disseminate or explain information
• Demonstrates an intermediate level of understanding of products and processes, and of how duties relate/integrate with others in the team and closely related teams
• Demonstrates an excellent knowledge of Bank related systems
• Utilizes communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders, and to exchange potentially complex/sensitive information, while being sensitive to audience diversity
• Individuals at this level exhibit executional capabilities
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills: Must Have:

• Reasonable ability of Managing, preparing and reviewing loan documentation
• Adequate Knowledge of Loan Processes and Procedures

Skills: Prefer to Have:                                                                                                                                              

• Fundamental Knowledge of Business Processes, Systems and Tools used in the Loan Process
• Adequate Knowledge of Loan Products and Loan Services  
• Previous Knowledge of risk types, policies and control measures and processes
• Fundamental Compliance with applicable laws, rules and regulations, and adhering to Policies
• Previous expertise of use of evaluative and ethical judgment to make decisions
• Understanding of Identifying, mitigating, resolving, managing and escalating risks and issues
• Ability to view multiple perspectives, prioritize, adapt and multi-task
• Fundamental ability to think strategically, considering the end-to-end, adjacent impacts to the broader system; to formulate strategies and innovate
• Basic ability to analyze and think critically and conceptually and interpretively to solve problems.
• Includes ability to identify opportunities, assess needs, conduct qualitative and quantitative analyses, synthesize insights and provide recommendations.
• Effectively communicate (written and verbal) and present with diplomacy;
• Ability to build and manage relationships through advising, collaborating, influencing, negotiative and persuading.

Skills: Nice to have:

• Basic Knowledge of accounting principles and accounting practices (e.g. US GAAP)
• Basic Awareness of the industry, competitors and trends  
• Basic Knowledge of Financial Products, such as Cash Management, Treasury, the Trade Lifecycle    Ability to manage, improve, and design processes and standard operating procedures, including managing KPIs and SLAs to monitor and enhance service quality and process integrity.
• Previous experience for Implementing projects for system implementation, technology enhancements through project management and coordination skills
• Previous experience of Leading, managing accountability and managing complexity;
• Ability to coach, facilitate and guide to achieve results 

Qualifications:

• 0-2 years relevant experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Demonstrated interpersonal skills
• Ability to work in a collaborative team atmosphere
• Ability to perform well in a dynamic and fast paced environment
• Detail-oriented
• Can work well under pressure and multi-task

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Loan IQ Knowledge is a plus

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Salary : $48,840 - $68,160