Head of Services Technology, MD

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Serving Clients in 95 countries, Services provides integrated payments and collections, liquidity management, short term financing and trade finance solutions, and securities services to multinational corporations, financial institutions, public sector organizations and increasingly to mid-corporate businesses with global needs. As the Services business continues to grow and evolve, there is a strong mandate to ensure provision of world class technology and innovation relative to the partnership with the business.  

The Head of Services Technology will define, drive and execute the Services Technology strategy, focusing on platform modernization, driving digitization and improved client experience, risk reduction, and delivering scalability and simplification, while leveraging the best architectural principles, key strategic technologies and sound procedures expected of a global, systemically important financial institution. This role will closely partner with the Services Front Office to continue to develop an execution framework aligned with business strategy. 

Responsibilities include:

• Build and lead a 15,000-person Technology team (with a blend of FTE members and managed resources) responsible for developing technology solutions to address complex business requirements
• Partner with Services front office to manage a large technology budget of $1.5Bn and prioritize Book of Work and deliverables
• Manage the technology estate aligned to the Services EMT; Partner with EMT on quarterly business reviews with the CFO and CEO
• Manage the implementation, enhancement and scalability of Services platforms (1,200 applications in production), ensuring convergence to global consistency, standard platforms, mitigation of key risks (controls), and alignment with architecture principles
• Drive transformation to agile product delivery, including adoption of concepts akin to business agility, organize around value and lean portfolio management
• Pioneer a strong engineering culture to include adoption of the CIO engineering manifesto & testing manifesto
• Drive developer productivity through adoption of CI/CD tooling and code completion tools such as GitHub Copilot. Monitor and improve DORA metrics for the group
• Manage large digital transformations and implementations to include new platform offerings, regulatory commitments and enterprise-wide GEN AI tool adoption
• Lead and manage external regulator reviews and updates representing technology
• Collaborate with CISO and the CTO to drive enterprise-wide priorities such as information security controls and strategic architectures and technologies
• Ensure Services Technology operates within Technology Risk appetite, including cyber risk appetite. Further to that, actively improve controls through automation and ensure continued improvement in risk and control culture
• Oversee relationships with key 3rd party vendors including software providers and extended workforce providers, which may include RFP processes
• Establish appropriate management governance processes while delivering on regulatory and associated data programs including successful and timely closure of Issues/CAPs/MRAs/BSER breaks
• Drive and implement Citi Technology-wide initiatives for continued process improvement such as supporting Citi’s data architecture strategy & controls automation strategy
• Manage the performance of the group including mid and year end appraisals, management of promotion pipelines and succession planning
• Foster an inclusive, diverse and ethical organization

Qualifications:

• Significant experience in Financial Services preferably in Transaction Banking
• Possesses an observable and impactful delivery track record, including the architecture, build, deployment, integration and ongoing management of large-scale technology ecosystems
• Demonstrated skills in developing and executing strategies for transformation programs
• Strong influencing skills and ability to work in an environment where priorities are frequently changing
• Proven ability to establish and maintain business partnerships and client relationships
• Experience analyzing client requirements and developing suitable, cost effective solutions
• Comprehensive understanding and awareness of appropriate corporate and regulatory policies
• Experience in performing complex problem solving and business trade off decision analysis
• Experience of work in a process driven environment
• Demonstrated people leadership / management
• Ability to provide leadership to the next generation of the global technology journey

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Salary : $250,000 - $500,000