What are the responsibilities and job description for the Mainframe Lead L1 L2 teams (C13/VP) Irving, TX position at Citi?
L1-L2 Enterprise Command Center Operations Manager / Senior Lead
Who are we?
Citi Enterprise Command Center (Mainframe Operations) provides the first line operations monitoring as well as advance support services that enable Citi's core Mainframe operation infrastructure to operate 24/7/365. Citi has one if not the largest Mainframe deployment in the world all in support of the core financial functions and services to our global customers.
We provide the critical technical monitoring and oversight foundation for Citi's operations through the infrastructure tools in place to focus on Time to Repair – Time to Resume Service.
We do this by working as one-team to deliver high quality, reliable striving for excellence in all we do. This modern infrastructure technology in place requires individuals with focus, understanding of the environments, skills and deep knowledge of the Z IBM platform.
We are relentlessly pursuing nothing but the best collectively to ensure Citi continuous operations flawlessly.
It’s an environment that requires individuals that perform well under pressure and have the ability to communicate technically and to the business partners in ways to establish presence and leadership while coordinating the quickest path to resuming service.
This position is an integral part Enterprise Command Center units like, Network and Voice Services, Distributed Services, End User Services among others.
Role Description
The Operations Manager for the L1-L2 Mainframe support owns the technical performance of the team members, their constant training and exposure to the latest Z IBM Mainframe technology, owns the development of the teams to increase the efficiency of problem resolution techniques understanding of applications and critical business functions, also the skills to interact and maintain etiquette while being the center of the technical coordination to find the shortest path to repair-resume.
Requires the candidate to be passionate about technology and social skills and able to lead a diverse team (we are global company with team members from different cultures and geographies) and need all to accomplish our goals. This candidate will be responsible to develop the vision and implement a plan for future improvements within its scope. Will be involved in advanced infrastructure build, problem management, and service improvement as needed to constantly find improvements opportunities and efficiencies.
Skills / Experience Levels
- Demonstrated 8-10 years of experience leading teams of technologists preferably in a comparable technology complexity or financial institutions organization on the Z platform-Mainframe for high availability configurations and operations
- Experience building strong, effective teams maintaining impeccable performance.
- Strong communication skills with the ability to articulate clearly in high stress situations
- Open and willing to learning and sharing your knowledge with the team and helping them achieve their goals and upskill constantly.
- Positive attitude with the drive to get the work done partnering with other units at different levels.
- Have to enjoy collaborating and working as part of a cross discipline team in difficult conversation and challenging personalities.
- You need to demonstrate cases where you continuously were looking for ways to improve operations and succeeded..
- Good solid understanding the importance of prioritization of your work.
- Providing a great experience for your team and your internal customers is important to you.
Education:
- Bachelor’s degree (Computer Science or Engineering degree preferred) or equivalent work experience
- ITL , Lean, Six Sigma is a plus
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Infrastructure------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Irving Texas United States------------------------------------------------------
Primary Location Full Time Salary Range:
$125,760.00 - $188,640.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Apr 24, 2025------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Salary : $125,760 - $188,640
