Technology/Cyber Issue Data Quality Coordinator- Jacksonville, FL

The Business Risk and Control Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family

Responsibilities:

• Review the identified issues, gain agreement on planned actions and provide strategic remediation paths

• Support IQC SVP and IQC Director in fostering a strong partnership across business units and risk and control teams, Global Business Risk and Controls, 2nd, and 3rd line functions to drive accountability to Citi’s Mission and Value Proposition, Leadership Principles, and strategic initiatives

• Support the implementation of escalation criteria and practices to ensure issues and risks are escalated timely and reporting to senior management occurs appropriately, consistently and at the right levels

• Partner with Risk and Control teams and business partners to calibrate and discuss Quality Review findings

• Recommend systemic and procedural solutions for compliance with risk and control requirements

• Contribute to the continued development and improvement of IQC Review methodology, procedures, and tools

• Produce reports to stakeholders regarding status, themes, and trends

• Assist IQC SVP on day-to-day basis with ad-hoc projects, reviews of IQC internal and external deliverables

• Complete assigned tasks within strict deadlines, both internal and external

• Issue Quality Coordinator (IQC) are responsible to perform a quality review as described in the Global Issue Management Policy and the current Issue Data Quality review guidelines

Qualifications:

• 5 - 8 years relevant experience in any of the following: Risk and Controls, Issue Management, Compliance, Audit or Regulatory functions, IT Audit

• Specific subject matter expertise regarding risk and control disciplines within CISO processes

• Meaningful knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance

• Superior oral and written communication skills

• Ability to analyze a process and recommend ways to improve quality, controls, and efficiency

• Ability to drive change to business practices by working effectively across a global organization.

• Excellent organizational skills, ability to multitask and adapt to change

• Has the ability to operate with a limited level of direct supervision

• Exercise independence of judgement and autonomy

• Problem solver with the ability to translate plans in

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Education:

• Bachelor's/University degree, Master's degree preferred.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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