Application Support Lead, Equities Electronic- (Hybrid)

Overview of Citi :

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Role / Position Overview

CITI is seeking a highly motivated candidate for the position of ‘Equities Electronic Trading Technology Production Support Lead Analst' within our global support team located in the NY trading floor. The successful candidate will be responsible for supporting our suite of Equities E-trading applications.

The primary responsibility of the successful candidate will be to provide technical support and production management functions in line with the global support strategy, which will encompass managing a wide variety of issues ranging from business to technology problems. In addition the candidate will be responsible for helping to build and manage the team in Mississauga.

The role will be very hands-on. Our team specifically works very close with the development team, so we use a very investigative approach to problems as they arise. This individual will provide technical direction to fellow teammates. Additionally the individual will be required to partner with teams in other countries / regions and as such strong communication skills will be required. The individual will form part of a globally-aligned team that will provide an additional level of support to regional support teams that are based at / near the trading desks.

Responsibilities :

Own; Provide L2 support for mission-critical & Equities E-trading applications

Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.

Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e-mail and other communication mediums.

This group provides the detailed knowledge of the applications and the upstream and downstream dependencies. For example, they should be able to understand the application processes, database schema as an expert, but would not typically being be expected to read and understand the application code.

Perform appropriate problem solving tasks before passing to another team with previously agreed upon format, logs, etc.

When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.

Follow through to ensure each problem is resolved according to SLA.

Effectively communicate issues and status updates with business support, regional colleagues, and development teams.

Essential Skills

5 years of Equities Support experience

7 years of application support experience

Trade floor support experience

FIX Protocol Knowledge

Python and Perl (the team supports applications built in Java as well)

Messaging platform support (Ex : Solace, Tibco Linux / Unix Shell Scripting, SQL database)

Clear communication Skills

Passion to grow within prod support space

Effectively share information with other support team members and with other technology teams

Ability to plan and organize workload

Ability to communicate appropriately to relevant stakeholder

Demonstrated analytical skills

Nice to have's :

• KDB experience

Education :

Job Family Group : Technology

Job Family : Applications Support

Time Type : Full time

Primary Location :

New York New York United States

Primary Location Full Time Salary Range :

142,320.00 - $213,480.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including : medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date :

Jan 15, 2025

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity review Accessibility at Citi () .

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Citi is an equal opportunity and affirmative action employer.

Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.

Salary : $142,320 - $213,480