What are the responsibilities and job description for the Exceptional Customer Experience Representative position at Citigroup, Inc.?
Citigroup, Inc. is committed to providing exceptional customer service to its clients. As a Universal Banker, you will play a critical role in delivering this promise by providing personalized support and guidance to internal and external clients.
">">Key Responsibilities:
- Build strong relationships with clients, understanding their needs and preferences to provide tailored solutions and recommendations.
- Develop and implement effective sales strategies to meet revenue goals, identifying opportunities to promote cross-selling and upselling.
- Provide detailed information about bank products and services, addressing client inquiries and concerns in a timely and professional manner.
- Work collaboratively with branch colleagues to achieve sales and revenue targets, sharing best practices and ideas to drive productivity and growth.
- Stay current with industry trends and developments, applying this knowledge to improve customer service and enhance the overall client experience.
- Contribute to a positive and inclusive team culture, promoting diversity and respect in the workplace.
- Promote Citigroup's brand and values, embodying the company's mission to deliver world-class service to its clients.
- Manage cash handling responsibilities, accurately processing transactions and maintaining accurate records.
