What are the responsibilities and job description for the Financial Services Representative position at Citigroup Inc?
As a Personal Banker at Citigroup Inc, you will play a key role in fostering relationships with customers to build loyalty and increase sales to individual consumer clients. Your primary objective will be to execute sales, products or service activities in coordination with the customer service team, identifying opportunities to cross-sell relevant products and services while delivering exceptional client experiences.
**Responsibilities:**
• Work with business credit requests less than $250K, recognizing larger lending opportunities and cross-selling treasury and related small business products.
• Develop referral business opportunities through Centers of Influence (COIs) and the Member Get Member (MGM) Program.
• Assist in developing strategies to grow the small business client and implement appropriate sales plans to target Book of Business customers.
• Deliver client services, outbound calls, and inbound calls to acquire new relationships and deepen existing relationships through the cross-selling of relevant products and services.
• Provide Tellers and other branch staff with coaching and guidance on products and special programs, identifying client needs and providing appropriate referrals.
• Recognize transaction needs of clients, educate clients on all service and digital channels, and leverage technology and marketing tools to uncover opportunities and present product offers and financial solutions.
• Understand and comply with Citigroup Inc policies, standards, and procedures.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup Inc, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
**Qualifications:**
• 0-2 years of relevant experience.
• Previous banking, retail, or sales experience preferred.
• Knowledge of Smart Banking tools and technologies.
• NMLS registration; Safe Act compliant.
• Consistently demonstrates clear and concise written and verbal communication skills.
**Education:**
• Bachelor's Degree/University degree or equivalent experience.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Salary : $250,000
