What are the responsibilities and job description for the Part-time Universal Banker position at Citigroup Inc?
Job Summary
The Universal Banker is a vital role within Citigroup Inc, responsible for delivering exceptional service to internal and external customers. This position requires a strong focus on sales and service skills, with the ability to educate clients on available access channels and promote products and services.
- Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online, Mobile, etc.)
- Acts as a subject matter expert for the branch and remains flexible in position based on branch coverage needs
- Continuously learns new and existing products through sales aids (features, benefits, fees, etc.) demonstrating positive, can-do attitude and customer first culture
Responsibilities:
- Provide exceptional service delivery to our internal and external customers to resolve account service issues and respond to customer inquiries promptly and effectively
- Is knowledgeable about the clients accounts and business with the bank and uses sound judgment with customers and transactions
- Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs; appropriately convert service requests into sales or referrals
Requirements:
- 1-3 years relevant experience
- Required Skills: Experience with face-to-face customer service, digital engagement and basic sales/referrals
- Open, client service orientation and desire to help customers is required
Preferred Skills:
- Retail experience
Education:
- High School diploma or equivalent
Citigroup Inc. is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
