Universal Banker Position

Job Description

The Universal Banker is responsible for delivering exceptional customer service to internal and external clients in collaboration with the Branch team.

Main Responsibilities:

• Exhibit strong sales and service skills, presenting products and services while educating clients on available access channels.
• Act as a subject matter expert for the branch and remain flexible in position based on branch coverage needs.
• Continuously learn new and existing products through sales aids, demonstrating a positive attitude and customer-first culture.
• Provide exceptional service delivery to resolve account service issues and respond to customer inquiries promptly and effectively.
• Be knowledgeable about clients' accounts and business with the bank, using sound judgment with customers and transactions.
• Energetically greet and interact with clients on the bank floor to proactively identify and address client sales and service needs.
• Approach and engage clients to demonstrate expertise in digital capabilities and identify financial needs.
• Use various marketing tools and digital technology to present product offers and financial solutions to existing and potential clients.
• Connect clients to the appropriate partners as necessary.
• Take full ownership of clients' problems to resolve complaints/issues promptly and effectively.
• Recognize transaction needs of clients, direct them to alternative self-service channels, and provide assistance as needed.
• Encourage clients to use digital service channels and educate them on self-service capabilities.
• Exercising ownership to ensure all follow-up items are complete or handled off to the appropriate individual(s).
• Engage clients by welcoming them with a warm friendly smile, pleasant demeanor, and using their name whenever possible.
• Execute financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing.