Financial Services Solutions Expert

About Citi

Citi is a leading global bank with operations in over 160 countries and jurisdictions, serving more than 200 million customer accounts. We provide a wide range of financial products and services to consumers, corporations, governments, and institutions.

We strive to create economic value that is systemically responsible and in our clients' best interests. Our Enterprise Operations & Technology teams are tasked with delivering technology solutions that support the bank's mission.

Our technology solutions form the foundation of our business, enabling us to manage global resources, ensure the security of our systems, and provide technical tools for our employees to succeed.

We reimagine client experiences to deliver excellence through secure, reliable, and efficient services.

We foster an environment where diversity and inclusion thrive, and we promote individuals based on merit. Ideal candidates are innovators who bring their authentic selves to work and complement our culture of delivering results with pride.

Role

We seek a Financial Services Solutions Expert with a strong background in financial services, technology expertise, and a passion for delivering innovative solutions.

This role involves collaborating with senior stakeholders to solve complex problems and drive change through best-in-class, end-to-end solutions.

This position may suit an individual with experience in Technical Sales and Solutions, Technology Product Delivery Management, Client Relationship Management, Change Management, and Program Management.

The ideal candidate will have significant experience in Securities Services (Asset Management) particularly Custody and Fund Servicing, with a broader understanding of the entire Investment Lifecycle.

Key Responsibilities

• Client Facing Solutions: Engage directly with clients to understand their needs and develop tailored solutions.
• Problem Solving & Solution Delivery: Identify client pain points, propose innovative technology-oriented solutions, and oversee their implementation.
• Change Management: Lead change initiatives for clients, ensuring seamless transitions and the adoption of new technologies and processes.
• Program Management: Drive program success from initiation through execution, ensuring goals, timelines, and deliverables are met.
• Business Re-Engineering: Partner with cross-functional teams to analyze existing processes, identify inefficiencies, and design technology-driven enhancements.
• You will need to develop a deep understanding of Citi's internal products, architecture, and capabilities to define effective end-to-end solutions for clients aligned with Citi's strategic objectives.
• Stakeholder Management: Build and maintain strong relationships with senior-level stakeholders, including C-Suite executives, to align solutions with business strategies and goals.
• Technology Focus: Stay up-to-date with industry technology trends and integrate relevant innovations into client solutions and internal processes.
• End-to-End Delivery: Define, design, and deliver end-to-end solutions that are scalable, sustainable, and meet both business and technical requirements.

Basic Qualifications

• Demonstrated experience in the Investment Banking or Asset Management industries, preferably in Custody, Fund Services, ETF Servicing, Transfer Agency, FX, Securities Lending, or Middle Office areas.
• Ability to drive holistic operational processes and cross-product technical solutions across product areas.
• Demonstrated client-facing experience with a concentration on technical relationship management and technical program delivery with proven success.
• Proven Project management skills focused on technical solutions delivery.
• Operate with a product and solutions mindset.
• Excellent stakeholder management skills, with the ability to build and maintain strong relationships with senior-level stakeholders, both internally and externally.
• Must possess highly professional presence. Excellent communication and relationship-building skills.
• Must possess ability to lead working sessions and senior client presentations. Ability to drive consensus and manage differing points of view with composure.
• Demonstrated experience of leading and participating in continuous improvement initiatives relating to client delivery and problem management.
• Experience in discussing and presenting complex technical ideas to stakeholders with varying levels of technology background.
• Ability to plan and host key reviews with clients, managing the agenda, and ensure both Citi and the client views are represented.
• Ability to manage cross-organizationally without direct reporting lines, effectively influencing and leading teams to achieve business objectives as an individual contributor.

Preferred Qualifications

• Proven ability to handle multiple streams of intense activity in a fast-paced technology environment.
• Ability to critically analyze data and processes to identify issues, root causes, and corrective actions.
• Strong organizational skills - for self and with the ability to get the best from others.
• Delivery-focused approach with a high level of attention to detail.
• Demonstrated ability to manage multiple, strategic client relationships in a client-facing role.
• Familiarity with big data concepts, data integration platforms such as Snowflake, and APIs is a plus.
• Knowledge of Aladdin platform, including its capabilities and workflows preferred.
• Innovative and creative thinker and problem solver; able to generate new ideas; forward-thinker; thought-leader.
• Strong attention to detail, follow-through, and results-oriented.
• Familiarity with digital transformation and enterprise solutions.
• Experience with agile methodologies and tools.
• Honed consulting, influence, and negotiation skills to achieve desired outcomes.
• Be able to travel about ~20% of the time.

Job Details

Applicants must be authorized to work in the U.S. Citi will not sponsor applicants for U.S. work authorization for this position.

Position is based in New Castle, DE or Tampa, FL. Candidate must be located within commuting distance or be willing to relocate to the area.

Primary Location Information

New Castle Delaware United States

New Castle

United States

Salary Range Information

$125,760.00 - $188,640.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including:

medical, dental & vision coverage;

401(k);

life, accident, and disability insurance;

and wellness programs.

Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Salary : $125,760 - $188,640