What are the responsibilities and job description for the HSPD-12: Government Badging & Credentialing Specialist (Springfield, NJ - REF1649L) position at Citizant?
Job Description
Salary Range: $40,800 - $54,500 (depending on experience).
Duties and Responsibilities
Enrollment Process Management
Salary Range: $40,800 - $54,500 (depending on experience).
Duties and Responsibilities
Enrollment Process Management
- Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates and PIN Resets.
- Answering phone calls/email inquiries for all things related to PIV credentials and access control matters.
- Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
- Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
- Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
- Ensure that all required documents and forms are properly completed and submitted according to established guidelines.
- Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
- Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
- Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols.
- Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
- Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
- Provide excellent customer service to address questions and concerns related to the enrollment process.
- Escalation management, as it involves listening, understanding, and responding to customer needs and expectations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
- Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files.
- Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
- Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
Salary : $40,800 - $54,500
