What are the responsibilities and job description for the Spa Receptionist position at Citizen Potawatomi Nation?
Description
ORGANIZATIONAL UNIT: Grand Hotel and Resort
SUPERVISOR: Spa Manager
FLSA: Non-Exempt
PAY RANGE: $12.00- $17.00
ALL FULL TIME POSITIONS: In addition to your pay, your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, and $140.00 Employee plus family.
FUNCTIONS STATEMENT:
• Greet and welcome customers with friendly and positive attitude in person and over the phone. Check-in customers as they arrive for their scheduled appointments and synchronize customers with the various therapists.
Major Duties:
• Welcoming customers into the spa.
• Take reservations for spa.
• Maintain the spa as well as the lobby area.
• Maintain an up to date working knowledge of all resort amenities as well as any special events.
• Executing standard telephone procedure using appropriate customer service etiquette.
• Take customers for a tour of the spa and explain the facilities offered to them.
• Coordinate customers with the therapists.
• Collect payments from customers.
• Balance and check the cash drawers.
• Maintain inventory sheet and supply list
• May act as supervisor of the Spa and its employees in the absence of the Spa Manager
• NOTE: The above duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be construed as an all-inclusive list of the duties, knowledge, skills, abilities and other characteristics required of an employee in this position.
Factor 1: Knowledge required by the position
• Knowledge of phone system, computer and scheduling tools.
• Knowledge of rules, regulations and statutes related to the Indian gaming industry as prescribed by the NIGC, Citizen Potawatomi Nation as they will apply to the hotel and is guests.
• Knowledge of safety standards as prescribed by the Office of Safety, Health and Occupational Administration (OSHA), and Citizen Potawatomi Nation.
• Knowledge of computer and Microsoft programs and software.
Factor 2: Supervisory Controls
• Incumbent is under the supervision of the Spa manager, Citizen Potawatomi Nation, Grand Casino Hotel and Resort.
• Supervisor assigns work on information regarding the objectives, priorities and deadlines and desired outcomes.
• Incumbent handles all work independently according to desire outcomes, established policies and accepted practices.
• Supervisor assigns work in terms of objectives and basic priorities and is available for consultation in resolving complex or controversial issues.
• Incumbent independently plans and carries out the projects and selects the approaches and methods to be used in solving problems.
• Completed projects are reviewed to determine that objectives and outcomes have been met and are in compliance with higher authority policies and regulations.
Factor 3: Guidelines
• Incumbent uses personal experience and employer standard operating procedures, in addition to tourist industry journals, hospitality, food and beverage publications, handbooks, marketing journals, policies and precedents.
• Guidelines include Citizen Potawatomi Nation Gaming Commission regulations and directives, various National Indian Gaming Commission laws, rules, regulations, manufacturer’s catalogs, handbooks, precedents, and files of previous projects.
• The incumbent implements adaptations in dealing with problems and unusual situations always with the best interests of the Citizen Potawatomi Nation and Grand Casino in mind.
• Guidelines may include the Systems of Internal Controls Manual.
Factor 4: Complexity
• Incumbent takes only the most intensive and complex problems to the Director of Hotel Operations.
• As the level of difficulty increases, the incumbent considers differences in the courses of action and refines methods or develops new techniques, concepts, theories, or programs to solve problems.
• Incumbent will frequently be faced with unusual circumstances and incomplete or conflicting data in addition to various staff and personnel who have special interests and individual priorities, which may conflict with existing policy and procedures.
• The level of difficulty will vary from mild to extremely intensive and complex circumstances on a routine basis.
• The incumbent is often required to depart from past approaches and to extend traditional techniques or develop new ones to meet major objectives and projects without compromising accepted industry principles.
Factor 5: Scope and Effect
• The purpose of the work is to identify, develop, and evaluate marketing strategy to secure hotel rooms as need to maximize revenue, based on knowledge of established objectives, market characteristics, and cost and markup factors and contribute to the generation of a profit by providing quality sales skills through the Grand Casino Hotel and Resort.
• The work affects the bottom line (profit) of the Grand Casino Hotel and Resort and subsequently reflects upon the image of the Citizen Potawatomi Nation as a successful entrepreneur.
Factor 6: Personal Contacts
• The ranges of contacts include ordinary citizens who come to enjoy the amenities offered by the property, to International dignitaries in addition to those dignitaries who represent the Citizen Potawatomi Nation, National Indian Gaming Commission, Federal and State Government and other Native American Tribes and local, state and national businesses and associations.
Factor 8: Physical Demands
• The incumbent will perform minimal physical efforts such as climbing, lifting and reaching. The preponderancy of physical exertion will be spent in prolong periods of time working at the computer and walking from one service area to another.
Factor 9: Work Environment
• The work environment is typical of that in an office setting with a climate controlled environment in addition to a busy casino with heavy cigarette smoke accompanied with a variety of competing noises and communications in addition to a climate controlled office environment.
Salary : $12 - $17
