Digital Banking and Treasury Management Specialist

Description

Benefits

Citizens Bank offers competitive compensation and outstanding benefits:

• Medical, Dental, and Vision Insurance
• 401(k) with Employer Matching
• Employee Assistance and Wellness Program
• Life, Short-term and Long-term Disability
• Up to 11 Paid Holidays
• Health and Dependent Care Reimbursement Accounts
• Paid Time Off; Paid Family Leave
• Banking Privileges

Position:  Digital Banking and Treasury Management Specialist

Position Location

Citizens Bank – Digital Banking Department

Type: Non-Exempt/Non-Officer

Reports to:  Digital Banking Manager

Description

As a Citizens Bank Digital Banking and Treasury Management Specialist, you will provide support and exceptional customer service to Treasury Management customers and internal partners for products and services offered through our Digital Banking, Mobile Banking and Treasury Management platforms. This position will primarily support Treasury Management related activities and may work in partnership with a Treasury Management Officer. The Digital Banking and Treasury Management Specialist will play a critical role in supporting the department’s objectives. The Digital Banking and Treasury Management Specialist possesses an advanced level of technical expertise and understanding of the benefits and value Treasury Management services provide, as well as the associated risks for the customer and the Bank.

Duties and Responsibilities

• Provide superior customer service and support for Treasury Management customers and internal partners for all Treasury Management related products and services, including but not limited to, ACH Origination, Remote Deposit Capture, Online Wire Origination, Check Positive Pay, Account Analysis, Business Bill Pay.
• Provide back-up support and service for internal partners for all Digital Banking related products and services, including, but not limited to, Mobile Banking, Mobile Deposit, Business and Consumer Bill Pay, Electronic documents, and Personal Financial Management tools.
• Present information, troubleshoot problems, and respond to a wide range of questions received by Treasury Management customers through a variety of channels.
• Review documentation for completeness and accuracy, effectively communicate needed corrections with customers and/or internal partners prior to processing. 
• Complete Treasury Management system set-ups and changes for new and existing Treasury Management customers. Communicate status as needed to ensure time frames are met and steps for completion are relayed as needed.
• May provide virtual or in-person customer training for systems and services in partnership with, or as back-up to Treasury Management Officer as needed.
• Review daily, weekly, and monthly reports. Compile data to complete department reports and tracking. Regularly monitor customer processing and activity of treasury management services for oversight.
• Assist with document gathering for ACH, RDC, and Wire Audits.
• Send periodic customer notifications, training recommendations, fraud awareness and resources, NACHA Rules subscriptions, etc. via email or through the Treasury Management platform in bulk, to customer segments, or individual users.
• Prioritize the workload as needed to complete time sensitive work, assigned tasks, customer requests, system set-ups and changes, and additional projects to ensure all work is completed within the required timeframes.
• Utilize excellent communication skills to provide clear and concise information and instructions through all channels and mediums, at all times.
• Apply well developed critical thinking skills to troubleshoot issues and conduct research using all available resources, systems, product knowledge, banking knowledge, and sound judgement to identify the root cause of a problem and provide sound resolutions with streamlined efficiency.  
• Use advanced writing and documentation skills to create, update, and maintain customer facing guides, internal guides, department procedures, and fillable forms.
• Applying initiative, master all system functions and processes, and stay up to date on system enhancements, changes and implementation of new systems and features.
• Maintain the safety, integrity, and confidentiality of customer information. 
• Help maintain a safe and secure work environment.
• Build, develop, and maintain partnerships with teammates and other departments to maximize effectiveness and to best serve our customers. 
• Regular and reliable attendance. 
• Comply with all applicable policies and procedures as well as governing laws and regulations. This includes but is not limited to: performing all assigned duties under the Bank’s compliance program and related laws and regulations. Successfully completing all mandatory compliance training including BSA and any other training as assigned in a timely manner.
• Other duties as assigned.

Qualifications

Minimum qualifications are required to successfully perform the job. These are the qualifications that are necessary for someone to be considered for the position.

Required Qualifications

• High school diploma or equivalent.
• 3 years banking experience directly supporting business customers.
• 1 year experience working in a capacity that partners with or supports Treasury Management platforms and services.
• Strong understanding of business entity structures and Beneficial Ownership.
• Strong technical ability with advanced skills using a Windows based PC, Outlook, Word, Excel, and Adobe.

Preferred Qualifications

• Solid understanding of retail banking and back-office operations.
• Understanding of ACH payments including NACHA Rules.
• Experience with Financial Software, specifically reporting features and file exports.  

Attributes:

• Eager to work in rapidly changing environment, and receptive to continuously expanding knowledge, skills, and expertise.  
• Excellent time management skills with the ability to multi-task and prioritize work in a dynamic department. 
• Ability to problem solve and troubleshoot a variety of situations using advanced critical thinking skills and logic and sound judgement.  
• Complete work accurately with a consistent attention to detail.
• Able to follow direction, and verbal and written instructions. 
• Exceptional interpersonal and communication skills with the ability to work collaboratively at all organizational levels.
• Self-motivated and adaptable to frequent change.
• Ability to maintain a high level of customer service to a variety of customers.
• Exhibit a professional, business-like appearance and demeanor.
• Dedication to organizations goals, objectives, cultural values, mission, and vision.
• Willingness to achieve working knowledge of all Citizens Bank products and service.    

Working Conditions

• Work is conducted during day shift hours in an indoor temperature-controlled office.   

Physical Requirements

• Ability to clearly speak, hear, see, and communicate with customers and co-workers.
• Ability to stand or sit for extended periods of time.
• Ability to perform repetitive finger, hand, and arm movements.

Disclaimer

Citizens Bank is an Equal Opportunity and Affirmative Action employer and is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity, military or veteran status, or disability. All offers are contingent upon the candidate successfully passing a credit check and a criminal background check.

Bank. Banking. Digital. Finance. Financial.