What are the responsibilities and job description for the Branch Manager position at Citizens Bank?
Summary of Job Responsibilities:
Responsible for efficient, effective management of a full-service Branch office, ensuring that established policies and procedures are followed: delegating a part of the day-to-day operations to the Assistant Branch Manager in order to be available to make loans and business calls; and to represent the bank at civic and service club functions.
Essential Job Duties:
- Reviews job performance and, when necessary, discipline of branch personnel. Conducts regular meetings to keep staff informed and resolve problems.
- Processes and approves consumer direct loans and indemnifying mortgages.
- Achieves complete familiarity with the Bank's deposit and loan policies and guidelines.
- Conducts business development calls to existing and potential customers. Joins area service clubs and organizations and represents the Bank at functions and meetings.
- Ensures all security procedures are strictly followed.
- Accountable for complying with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies, and procedures.
- Required to conduct weekly staff meetings for training and coaching employees to direct their job performance toward attainment of established goals.
Other Essential Job Functions:
- Responsible for the general maintenance of the Branch. This includes making sure the walkways are clear of ice and snow for the safety and security of customers and employees.
- Performs various duties of a general Bank Officer.
- Ensures the Branch balances all transactions at the close of each business day.
- Helps Tellers resolve balancing problems and authorizes over/short adjustments.
- Ensures the automated teller machines are serviced and operational during business hours and are balanced each day.
- Will be required to respond to security alarms.
- Will participate in interviewing and hiring the best qualified employees.
- Obtains a thorough knowledge of the Branch and lending operations to coordinate the daily functioning of the Branch/lending duties and to resolve the employee and customer problems.
Skills and Abilities Required:
- The ability to speak, read, and write English; count currency; and to perform loan calculations.
- The ability to proficiently operate personal computer.
Minimum Level of Performance and Training Normally Required:
- A high school diploma or equivalent
- At least 3 years of management experience
- At least 3 years of experience in a sales and/or financial environment
- Lending experience preferred.
Working Conditions:
- Generally good. Some exposure to adverse conditions when making business development calls, such as stair climbing.
- Exposed to potentially hazardous conditions (i.e. robbery). Receives detailed instructions concerning procedures to be followed during a robbery.