Demo

Compliance Privacy Director

Citizens Bank
Boston, MA Full Time
POSTED ON 2/17/2025
AVAILABLE BEFORE 5/14/2025

Job Location - Required to be onsite 2-3 times a month at Cambridge, MA

Job Description Summary :

The Associate Case Manager supports physicians, patients, and families as a member of the International Patient Services Team. Paired with a Case Manager(s), the Associate Case Manager supports the team through data updates to patient records, tracking case status, set-up of new patient referrals, and patient / physician outreach. The Associate Case Manager will learn and master all skills of Case Management.

Primary Responsibilities Include :

  • Assist Case management for all patients.
  • Collaboration with case management team on ongoing support.
  • Support with site communication and documentation needs.
  • Support case managers in updating patient transitions within the system.
  • Act in complete & total compliance with all laws, regulations, and Client's policy.
  • Understand and adhere to Client's Compliance / HIPAA regulations in every aspect of the job.
  • Position may require some travel.
  • Ongoing updates to internal team on transitions.

Desired Education and Skills :

  • Bachelor’s Degree (general business, health sciences, public policy, or other related degrees).
  • 5 years of pharmaceutical or healthcare-related experience.
  • Patient-focused and emotionally resilient.
  • Strong reimbursement background and experience.
  • Detail-oriented and highly organized.
  • Ability to multi-task in a fast-paced environment.
  • Strong listening, verbal, and written communication skills.
  • Team-oriented with a willingness to collaborate.
  • 5 years of case management experience in a related field preferred.
  • Empathic and friendly with good communication skills.
  • Good organization and basic Excel skills.
  • Highly interested in supporting patients and families.
  • Must enjoy working in a fast-paced, innovative environment.
  • Must be flexible, proactive, efficient, and a team player.
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