What are the responsibilities and job description for the Customer Support Specialist position at Citizens Bank?
At Citizens Bank, we rely on knowledgeable professionals to interact with our valued customers when they have questions about their account or with one of our digital banking platforms. We’re looking for a highly skilled individual to join our Customer Support Center team, managing a high volume of inbound calls and online requests.
The ideal candidate is a quick learner with energy, promptness, accuracy, courtesy, and most of all patience. Customer Support Center Agents are at the forefront of delivering a world class customer service experience through traditional channels such as telephone and internal support tickets but also digital channels including email, chat (both internally and externally) and product platforms to assist with customer questions and transactions.
A Level II Customer Support Agent provides assistance to customers who want to manage their accounts digitally or by phone, while also enabling, modifying or terminating other digital payments/services. They provide support and solutions that efficiently meet the customer’s financial needs. Every customer interaction is considered an opportunity to deepen the bank/client relationship.
As the voice of our company, the CSC Agents must possess excellent communication and interpersonal skills, and enthusiasm for helping our customers achieve a World Class Customer Service experience.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Required)
- Call center: 1 year (Required)
- Computer skills: 1 year (Required)
Work Location: In person
