What are the responsibilities and job description for the Floating Teller position at Citizens Bank?
Are you a people person? Enjoy being part of a team? Then Join our Citizens Bank retail branch team and make a difference!
Our Floating Teller positions travel to our local tri-cities branches, providing world class service, while processing transactions and other customer service requests within the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to suit the customer’s needs
A successful candidate will demonstrate:
Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
Adaptability: Has the ability to learn and adapt quickly to new information and technology
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
Agility: Able to process information and move quickly through problem resolution
The essential functions of the position include, but are not necessarily limited to, the following:
o Engaging customers in conversation to understand their banking needs and preferences
o Processing transactions accurately and efficiently
o Providing assistance with account servicing needs
o Facilitating customer awareness and education of bank services, including digital banking capabilities
o Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualifications Required:
- High School Diploma or GED and 6 months customer service experience
- License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, etc. Bank car not provided.
- Skill(s): Financial literacy, Knowledge of retail banking products and services
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Cash Handling: 1 year (Required)
- Banking: 1 year (Required)
Work Location: On the road
