Real Estate Ops Director

Description

As the Real Estate Ops Director, within Real Estate Operations, you will have the responsibility to oversee a team of Facility Managers responsible for all efforts to execute and deliver Facilities Management and Repairs and Maintenance for a geographical region within the Citizens Bank US-based properties.

In this role, you will coordinate colleague and business requested work orders utilizing the FAMIS 360 Work Order program, ensuring that your team members complete work in a timely and professional manner, prioritizing emergency and non-emergency service requests.

Primary responsibilities include :

• Directly manage, provide coordination and direction to a team of Facility Managers, Maintenance Technicians, and Janitorial Technicians, along with external vendors.
• Provide comprehensive facilities repairs, maintenance, and janitorial support, including complete interior and exterior building structure and grounds maintenance.
• Provide superior client service, coordinating communications between your team, upper REO management, and Retail Banking personnel. Build excellent customer relations between REO, Retail Banking, and all other Citizens internal teams.
• Hiring, training, mentoring, and developing a team of employees spread over a large geographical region.
• Ensure that your team is utilizing all HSE safety PPE and protocols regarding fleet, tools, and equipment.
• Identify areas for process improvements and work with internal teams for continuous development. Build efficient processes to effectively evaluate real estate needs in a timely manner.
• Negotiate with vendors, suppliers, and subcontractors to budget accordingly.
• Achieve internal business unit and external client Key Performance Metrics.

Qualifications, Education, Certifications and / or Other Professional Credentials

Hours & Work Schedule

Pay Transparency

The salary range for this position is $180,000 - $200,000 per year. Actual pay is based on various factors including but not limited to the work location and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity / paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https : / / jobs.citizensbank.com / benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status / parenthood, medical condition, military or veteran status, national origin, pregnancy / childbirth / lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and / or local laws. At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities, and shareholders.

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Salary : $180,000 - $200,000