JOB SUMMARY AND OBJECTIVE

The Universal Banker provides administrative assistance to the loan officer. Promotes and cross-sales financial institution products and services as appropriate to customer requirements.

ESSENTIAL FUNCTIONS

Receives bank visitors, provides information and directs them to appropriate staff as necessary.
Provides administrative assistance to loan officer, including preparing and assembling documentation for various types of loans as well as assisting the loan officer in clearing loan documentation exceptions.
Schedules appointments with customers, attorneys, realtors and other third parties.
Prepares documentation and closes small loans under the guidance and approval of the loan officer.
Orders credit reports, background checks, reference checks and other information as needed on loan applicants.
Ensures accuracy in every aspect of the loan files handled.
Answers telephone inquiries and written inquiries concerning bank products and services.
May assist with teller/CSR duties, as needed.
Promotes and cross-sells financial institution products and services as appropriate to customer requirements.
Performs other duties as assigned by supervisor.

MINIMUM REQUIREMENTS

High school diploma or equivalent.
Six months to one year experience in a financial institution preferred, but not required.
Above average ability to organize and prioritize tasks.
Good oral and written communication skills in order to effectively communicate with customers and third parties about the banks products and policies.
Good understanding of financial institution products and services.
Ability to read and comprehend training materials, bank communications and related loan manuals.
Ability to learn and follow bank policies regarding the lending process.
Proficient with Microsoft Word, Excel, Outlook and other common PC-based software.

Citizens Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please contact the banks Human Resources Director should you have questions about this policy or these job duties.