What are the responsibilities and job description for the Teller Operations Specialist (On-Site) position at Citizens First Bank?
About the Organization:
Citizens First Bank, a cornerstone of The Villages community, was founded by the visionary founders of The Villages in 1991. “We are a bank created specifically to fill the needs of our community and to conscientiously and joyously serve our Villagers residents in every possible way.” -Founder Harold Schwartz. Since that time, the vision of the Bank has expanded to build upon our purpose of serving the Villages in every way while sharing our exceptional service and lasting relationships with the people and businesses throughout Lake, Sumter, Marion and Citrus counties. Citizens First Bank: A Five Star Bank where hospitality meets finance.
About the Position:
Citizens First Bank is seeking a Teller Operations Specialist to support our branches! The Teller Operations Specialist plays a vital role in optimizing branch operations to elevate both efficiency and the customer experience. With a strong emphasis on addressing operational challenges, reducing risk, and delivering ongoing training, the Teller Operations Specialist ensures that branches run smoothly. Frequent travel to branch offices allows for hands-on support and collaboration, making a significant impact across the organization.
What you'll do as a Teller Operations Specialist:
- Assist in developing and implementing processes to enhance operational efficiency and ensure timely workflows.
- Train branch tellers on procedures, compliance, audits, and risk mitigation to promote excellence.
- Collaborate with other departments to maintain compliance with bank policies and regulations in teller operations.
- Identify teller operational issues and help resolve them.
- Provide first-level support to tellers on bank policies, procedures, and compliance matters.
- Analyze reports to track errors and identify training needs for tellers.
For more information, please see the attached job description.
Teller Operations Specialist Requirements:
Minimum:
- Applicable job knowledge with three years of experience as a teller and a minimum of one year serving as a Head Teller or Senior Teller in a banking environment.
- Must be self-motivated with the ability to identify issues and see them through to remediation.
- Must embrace the core values of innovation and creativity in order to drive changes that positively affect operational efficiencies.
- Must have the ability to communicate professionally and effectively and must have exceptional customer relation skills.
- Must possess the ability to compose professionally written materials including procedures, reference materials, memorandums, and a variety of reports.
- Must be proficient in general math skills, letter composition and in using Microsoft Office (Outlook, Word, Excel).
- This position requires the use of your personal vehicle along with proof of up-to-date valid driver’s license, registration and insurance coverage.
Preferred:
- Applicable job knowledge with five years of experience as a teller and three years serving as a Head Teller or Senior Teller in a banking environment.
Teller Operations Specialist Benefits:
Citizen’s First Bank offers an exceptional benefits package for full-time employees including medical dental, vision, short and long-term disability insurance options, 401K which matches the first 5% of contributions and generous vacation allowance. All employees enjoy an annual calendar recognizing ten federal holidays which may be paid, a high-end hospitality environment with a strong promote-from- within culture, and the satisfaction that comes from serving the community and relationship building. Dream maker discount program applicable at various local businesses. **Category I employer for eligibility placement into The Villages Charter School. **
Citizens First Bank is committed to provide equal employment opportunity to all persons regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, marital status, protected veteran status or disability. In addition to federal law requirements, Citizens First Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Bank has facilities.
Citizens First Bank is proud to be a drug, alcohol, and weapons free workplace.
