What are the responsibilities and job description for the Deposit Operations Associate - Operations Specialist position at Citizens Independent Bank?

Job Description

At Citizens Independent Bank, we believe in the power of community and the importance of building meaningful relationships. Our commitment to providing exceptional customer experiences is at the heart of everything we do, ensuring that every interaction is personal and impactful. We are dedicated to the growth and development of our employees, offering opportunities for training and advancement in a collaborative, supportive environment. If you're passionate about making a difference in your community and helping others thrive, we invite you to explore a career with us.

We are seeking a Deposit Operations Associate / Operations Specialist. A Deposit Operations Associate must be a team player who is supportive of the Mission, Vision, and Core Values of CIB. This position is responsible for providing a full range of professional, technical and general support for consumer and business customers, and other departments within the bank. The position requires a self-starter with the ability to exercise independent judgement. The incumbent will be organized and can multi-task with a sense of urgency to ensure critical daily deadlines are met.

The position requires exceptional customer service skills and consistently maintain a positive attitude. They work closely with customers, co-workers, and across departments. This requires that the incumbent have strong interpersonal, verbal, and written communication skills.

The incumbent for this position will need to think critically and be able to easily identify patterns of suspicious or fraudulent activity. Accuracy and attention to detail are critical to success in this role.

Primary Responsibilities :

Act as primary point of contact for Online Services set up, maintenance, and troubleshooting for both consumer and business customers.
Provide maintenance for consumer and business customers and handle other administrative duties as needed.
Identify opportunities for process improvements within the department.
Provide support to customers and staff across various channels including, but not limited to, secure messaging, online banking, email, and phone.
Process and perform maintenance on non-posted items, stop payments and holds.
Monitor Online Services for fraudulent or suspicious activity.
Provide backup coverage for the Cash Management Specialist, including Cash Management implementation and maintenance.

Additional Responsibilities :

Complete research requests and various projects as needed.

Update procedures as needed.

Other duties / projects as requested.

Qualifications and Attributes :

High school diploma or GED Required

Additional post-secondary training is preferred

Two years prior banking experience required

Prior customer service experience preferred

Proactive self-starter with an ability to manage multiple responsibilities and reprioritize based on new information and shifting deadlines.

Excellent judgment, independent thinking, and problem-solving skills.

Proficient in Microsoft Office : Word, Excel and Outlook

Provide outstanding customer service with a positive attitude

Ability to work under pressure

Ability to multi-task

Ability to easily adapt to changing technological products, features, and procedures within the Financial Industry

Must be dependable and able to work a rotating Saturday morning.

Must be able to work under time constraints, use good judgement, and act in a tactful, professional manner while dealing with customers and fellow employees

Ability to read, write, and understand policy and procedure manuals. Ability to communicate information to managers. Ability to respond to sensitive customer inquiries or complaints.

Culture :

To be a successful Team Member you should believe that you can thrive within a culture that :

Champions our goals and mission to be a high-performance community bank

Embraces accountability – We do what we say we will do

Puts people first. Our clients, our employees, our families, our communities.

Wants employees to have work that is rewarding and challenging

Encourages employees to provide solutions and provide an exceptional customer experience

Looks to promote from within

Supports ongoing employee education

Benefits :

People come first - our clients, our employees, our families, our communities

Rewarding and challenging work

Work-life balance is important

We strive to promote from within

Employee education and training is vital

Full benefits including medical, dental, vision, 401k with generous match, LTD and STD, employer paid life insurance, paid holidays and half-day off for birthday, and generous PTO allowance.

Incentive compensation plan for all employees in bank (if hired by July 1 of that year)

Conveniently located in St. Louis Park, Robbinsdale, Hopkins, and Plymouth

Work for a community bank with over 75 years of local banking history

Opportunity to participate in fun community activities

Starting salary range : $22.00 - $28.00 depending on qualifications.

Note : Job descriptions are not exhaustive lists of all skills, responsibilities or efforts associated with a job. They reflect principal elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

Salary : $22 - $28

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Deposit Operations Associate - Operations Specialist

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