Ambulance Dispatcher

Citizens Medical Response is now hiring Ambulance Dispatchers. Looking for enthusiastic, hard working and dedicated individuals to add to our team!

Our dispatchers are expected to:

• Be a team player, as EMS is a team effort, and providers must provide necessary assistance to ensure system readiness and adherence to quality assurance standards.
• Be flexible - your work shift schedule may vary due to the nature of the business.
• Coordinate the Work and Activities of EMTs.
• Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and or the public.
• Receive, prioritize, and dispatch calls in CAD system.
• Provide top tier customer service to medical facilities, the public, and our EMTs.
• Receive and document and/or review for accuracy all appropriate transport details and patient and billing information
• Maintain professional demeanor in office and while on the phone with customers.
• Dispatch ambulances to scheduled runs to ensure appropriate medical level of transport care to area facilities.
• Provide customer service to both sending and receiving hospitals and facilities as required to ensure the smooth, scheduled transport of patients between facilities.
• Communicate with a Supervisor, on matters concerning any events or problems that may occur in the course of the shift.
• Obtain any pre-transport insurance authorizations, as required to expedite payment of services
• Training days will be for 2 weeks, schedule will alternate from days and night shift

We’re looking for dispatchers with the following qualifications:

• High school diploma or general education degree (GED)
• Experience as a dispatcher in a relevant field (EMS/ Clinical background is preferred)
• Tech-savvy with knowledge of computer aided dispatch software (CAD)
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• Preferred - Emergency medical technician training and certification (not required)

Incentives:

• A friendly work environments that encourages respect
• An environment that embraces a "work hard-play hard" culture and has fun
• Team members love what they do and are willing to go the extra mile to help our patients
• PTO

'Work Location:

• One location

Job Type: Part-time

Pay: From $17.00 per hour

Expected hours: 16 – 32 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift

Work Location: In person

Salary : $17