What are the responsibilities and job description for the Clerical Technician position at Citizens Memorial?
Citizens Memorial Hospital (CMH) is recruiting a Clerk to join our team in Care Transitions to schedule appointments for CMH Primary Care Clinics.
Care Transitions answers and returns patient phone calls for CMH primary care clinics. The department is made up of two teams, schedulers and triage nurses, who work closely together.
A typical day will include: Handling and routing incoming calls to appropriate person or group. Assist patients with appointment needs by accurately scheduling, rescheduling and canceling appointments. Working clinic waitlist to ensure prompt scheduling of portal request, follow-up needs and fill openings due to cancellations. Assist with appointment reminders and confirmations. Recommends and assists patient with obtaining MyChart. Enters or responds to EMR tasks appropriately and timely. Provides excellent customer service and behaves in a manner consistent with the mission of CMH. Performs other duties as requested.
The position is: Part-time Days 8:00 a.m. - 1:00 p.m.
Job Requirements
PI261391153
Care Transitions answers and returns patient phone calls for CMH primary care clinics. The department is made up of two teams, schedulers and triage nurses, who work closely together.
A typical day will include: Handling and routing incoming calls to appropriate person or group. Assist patients with appointment needs by accurately scheduling, rescheduling and canceling appointments. Working clinic waitlist to ensure prompt scheduling of portal request, follow-up needs and fill openings due to cancellations. Assist with appointment reminders and confirmations. Recommends and assists patient with obtaining MyChart. Enters or responds to EMR tasks appropriately and timely. Provides excellent customer service and behaves in a manner consistent with the mission of CMH. Performs other duties as requested.
The position is: Part-time Days 8:00 a.m. - 1:00 p.m.
Job Requirements
- Education: High School Diploma or equivalent
- Experience: Customer Service
- Skills: N/A
- Licensure/Certification: N/A
- Competitive wages
- Annual merit increases
- Full suite of insurance benefits available for employee and family
- Early access to paycheck through PayActiv
- Employee Assistance Program
- Paid Time Off
- Increased matched savings for Retirement Plan
- Employee discounts
PI261391153