Branch Service Manager

Branch Service Manager

Reports To

Regional Service Manager

Job Overview

The Branch Service Manager is responsible for the administration and efficient daily operation of a full-service branch, including operations, client service, leadership, training, supervision, and security and safety in accordance with the Bank’s procedures. The Branch Service Manager provides a superior level of client relations and promotes the sales and service culture through coaching, guidance, and staff motivation. This role will be responsible for participating in community affairs to increase the Bank’s visibility and to enhance new and existing business opportunities.

Responsibilities and Duties

• Provide leadership and oversight of all branch banking activities including but not limited to client banking transactions, opening/closing accounts, online/mobile transactions, fraud alerts, disputes and fraud prevention, merchant services, cash management and controls, account charge-offs and safe deposit box activities.
• Support and participate in bank-wide goals and initiatives, including the development and implementation of new products and services.
• Work alongside the Branch President to acquire and grow client relationships and increase branch profitability.
• Maintain a strong working knowledge of the bank’s core processing system and ancillary software, products, services, and branch procedures.
• Organize, sponsor, and participate in community events to establish and maintain connections with the communities we serve.
• Successfully resolve client issues timely and professionally.
• Anticipate staffing requirements to meet branch needs and participate in the recruiting, interviewing, and onboarding of new employees.
• Oversee staff training as well as identify and foster development opportunities for all branch personnel as required or needed.
• Evaluate the performance of branch personnel, develop goals and objectives, and provide both formal and informal feedback on a regular basis.
• Maintain a strong internal control environment, ensuring bank policies and procedures are communicated and followed.
• Oversee branch security, opening and closing of branch, and cash deposit activity.
• Oversee vendors who provide branch services including courier services, cleaning, building and equipment maintenance, security, etc. and approve invoices for services rendered.
• Review daily branch reports, taking appropriate action as needed.
• Balance daily branch cash: order and ship money as needed.
• Ensure the safety of all employees, seeing that safety rules are followed, hazardous conditions are corrected, and equipment is properly maintained.

Skills

• Demonstrate strong leadership skills in support of the Bank’s core values.
• Effectively communicate with clients, prospects, and bank personnel.
• Foster and promote teamwork and adapt to change.
• Utilize sound business acumen to understand complex client relationships and branch financial performance.

Experience and Education

• 5 years in banking, preferably in a branch banking role.
• Management/supervision experience preferred.

Job Type: Full-time

Pay: From $46,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance
• Wellness program

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)
• Banking: 5 years (Required)
• Management: 1 year (Required)

Work Location: In person

Salary : $46,000