Deposit Operations/ Digital Banking Specialist

Job Title: Deposit Operations/ Digital Banking Specialist

Reports To: VP of Deposit Operations Job Overview

This role is responsible for the support of the digital banking products and services that CNB provides its clients. Along with a variety of regular and recurring deposit operational functions including but not limited to: ACH, wire, debit card, mRDC, merchant capture, and check processing. This position monitors the daily operations of all the digital banking functions; takes ownership and ensures timely response and resolution of escalated issues; communicates recurring or serious issues to the VP of Deposit Operations; recommends temporary workarounds and viable solutions to improve client experience. In addition, assisting the operations team in the development and implementation of new digital banking products and services and reviews existing digital banking offerings for enhancements related to business goals, competitive pressures, and revenue opportunities. As needed, this position will support day-to-day deposit operations processes and work with the AVP, Business Systems Analyst to meet bank goals regarding client and internal service standards.

Responsibilities and Duties

• Responsible for the implementation, enhancement and support of the digital banking platform including online/mobile banking, BillPay, remote deposit, e-statements, e-alerts; business online/mobile banking and cash management services (ACH, Wires, Merchant Capture, etc.); and coordinates all system upgrades, new releases, testing and staff training.
• Maintain ongoing communication with supervisor, informing him/her of all pertinent problems, irregularities, new developments, changes, and other vital information within areas of responsibility.
• Uphold CNB policies, procedures, and champions organizational culture both internally and externally.
• Process a multitude of inquiries and transactions pertaining to wires, ACH, debit cards, mRDC, merchant capture, and check/return processing.
• Perform document indexing of items created across multiple areas of the bank.
• Mobility/Merchant Deposit Reviews/Approval/Processing.
• Work with Fiserv debit card processing to investigate and resolve issues in a timely manner.
• Manage all customer account notices.
• Review and process daily reports.
• Manage day-to-day administrative responsibilities such as troubleshooting, development, training, tier 2 support, upgrades, etc.
• Back-up for other Deposit Operations functions as needed.
• Other duties as assigned.

Qualifications

• High School Diploma or Equivalent.
• Minimum of two years’ experience in retail banking or operations.

Skills

• Ability to perform work under limited supervision.
• Handle basic issues and problems and refer issues outside of job scope to appropriate staff.
• Strong functional knowledge of business processes and requirements including major areas of Operations for the bank.
• Must have the ability to communicate effectively, manage multiple concurrent tasks and learn new processes quickly.
• Demonstrated interpersonal relationship skills, excellent oral and written communications skills, analytical thinking skills, problem solving, and organizational skills are essential.
• Ability to build collaborative relationships.
• Experience with Fiserv systems is a plus.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Health insurance
• Health savings account
• Paid sick time
• Paid time off
• Profit sharing
• Vision insurance
• Wellness program

Schedule:

• Monday to Friday

Experience:

• Banking: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: In person

Salary : $18 - $20