Broadband Technician

At Citizens, we connect people and communities to technology. We are currently seeking a Broadband Technician to join our expanding team and play a vital role in the continued stability and growth of our organization.

• Installs and maintains broadband, voice, and video services.
• Educates customers on new and existing services, promotes additional Citizens services, and proposes solutions to customer needs.
• Delivers a great customer experience by completing work to the highest quality standard.

The Citizens Difference

Citizens is more than just a place to work. We strive to create an environment that promotes personal development and provides many learning opportunities.

Primary Responsibilities and Essential Functions:

• Always interacts with customers in a professional and courteous manner when present at the customer's home or communicating remotely.
• Follows all company standard safety practices in the course of performing work activities.
• Prepares for daily work assignments by reviewing upcoming tasks and procuring equipment and supplies from the warehouse, and stocking the vehicle as needed.
• Maintains and drives company trucks and other equipment per service requirements, safety guidelines, laws, and company policies.
• Participates in team meetings and job-related training.
• Accurately completes customer orders and keeps detailed records.
• Installs and maintains Citizens services including video, voice, and broadband following prescribed procedures.

Qualifications:

• Excellent customer service skills, a desire to build rapport, and the ability to educate customers on existing and new services and propose solutions to customers.
• Experience installing and maintaining copper, coaxial, and fiber optic facilities.
• Experience setting up and troubleshooting a wifi network.
• Proficient in computers and electronics.
• Any other technical experience, i.e. setting up consumer devices such as TVs, OTT streaming devices, Internet-connected devices, and gaming devices.
• Basic Networking skills and knowledge.
• Basic understanding/knowledge of internet speeds.
• Ability to read schematics.
• Experience working with hand tools, power tools, drills, etc.
• Availability to work on a rotating on-call schedule that includes weekends, holidays, evenings, and overtime as needed.
• Valid driver's license and satisfactory driving record.