What are the responsibilities and job description for the Business Support Manager I position at Citizens?
Description
We are seeking a highly motivated Business Support Manager to join our team. This role is pivotal in ensuring the accuracy, integrity, and compliance of incentive payout processes while identifying trends and risks to optimize incentive plans. The ideal candidate will possess attention to detail, analytical abilities, and the capacity to collaborate effectively with key stakeholders across the organization.
Key Responsibilities
Perform Quality Checks :
- Conduct detailed reviews to validate the accuracy of incentive payouts and ensure alignment with approved plan.
Review Plan Adherence :
Analyze Sales Data :
Stakeholder Collaboration :
Partner with incentive administrators to ensure accurate and timely execution of incentive plans.
Work with business line leaders to improve awareness and understanding of incentive plans and associated processes.
Risk and Audit Management :
Process Improvement :
Required Skills / Experience :
Bachelor’s degree or 3 years of audit or Retail banking experience
Strong MS Office skills needed, including intermediate Excel
Strong oral communication skills
Strong written communication skills including PowerPoint skills with an ability to translate complex concepts into meaningful "stories"
Ability to collaborate with partners.
Detail Oriented
Influencing & Negotiating
Analytics
Critical Problem Solving
Understanding issues
Gathering Information
Finding Solutions
Preferred Skills / Experience :
Prior experience supporting incentive plan
MS Office Visio and Power Point skills
Hours and Work Schedule
Hours per week : 40
Work Schedule : 8 : 30am - 5 : 00pm, Monday - Friday
Pay Transparency
The salary range for this position is $73,583 - $110,374 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity / paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https : / / jobs.citizensbank.com / benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status / parenthood, medical condition, military or veteran status, national origin, pregnancy / childbirth / lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and / or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
02 / 11 / 2025
Salary : $73,583 - $110,374
