What are the responsibilities and job description for the citizens teller position at Citizens?
Job Title: Citizens Teller
You'll make a real difference for our customers and the branch team by providing personalized advice and solutions that meet their needs.
We're looking for someone who is comfortable with technology and can demonstrate how to use our mobile app, or our ATMs, to complete simple transactions.
As a Citizens Teller, you'll create amazing experiences for our customers by looking for opportunities to help them achieve their financial goals.
You'll need to have a strong understanding of our products and benefits to educate our customers and effectively respond to questions and/or concerns.
All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.
What You'll Get
- Meaningful work & relationships – Help customers with important financial decisions that impact their lives.
- Commitment to community – Give back with 4 hours of paid time off annually for volunteering.
- Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career.
- Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.
Required Qualifications
- High School degree or GED
- Minimum of 6 months experience processing transactions (cash and/or digital payments)
- Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
- Strong listening and communication skills
- Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
- Ability to problem solve and provide solutions to customer issues
- Customer-centric to deliver exceptional service
- Comfortable with using digital technology to support the delivery of business goals
- Ability to work branch hours, which can include weekends and evenings
Preferred Skills/Experience
- 1 year of experience processing transactions (cash and/or digital payments)
- Motivates others, like teammates, business partners, and specialists, through collaboration
- Process-oriented, energetic, detail-oriented and ability to multitask effectively
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: Varies with branch needs and may include weekends and evenings
We are an equal opportunity employer and welcome applications from diverse candidates. Employment decisions are based solely on experience, performance, and ability.
