What are the responsibilities and job description for the Customer Experience Ambassador position at Citizens?
At Citizens, we're looking for a skilled Customer Experience Ambassador to join our team. In this role, you'll play a critical part in creating amazing experiences for our customers by providing personalized advice and solutions that meet their needs.
As a Customer Experience Ambassador, you'll be the face of our bank, greeting customers in our lobbies and demonstrating how to use our mobile app or ATMs to complete simple transactions. You'll also have the opportunity to connect our customers with our Bankers for the next step, helping them achieve their financial goals.
Our ideal candidate is someone who is comfortable with technology and has strong listening and communication skills. They should be able to effectively ask questions and identify needs to enhance and develop long-term customer relationships.
Here are some key responsibilities of the job:
- Greet customers in our lobbies and provide exceptional service
- Demonstrate how to use our mobile app or ATMs to complete simple transactions
- Connect customers with our Bankers for the next step
- Provide personalized advice and solutions to meet customer needs
