What are the responsibilities and job description for the Senior Aprimo Business System Analyst position at Citizens?
Description
The Senior Aprimo Business System Analyst is an experienced professional responsible for managing enterprise and marketing processes within the Citizens branded “OneView” tool, as well as internal colleagues who use it. The OneView tool provides critical E2E support for all marketing initiatives and customer-facing documents, including compliance adherence. This individual will be responsible for optimizing both the marketing and non-marketing areas of the tool and finding efficiencies in how the business process is reflected in OneView. This role requires strong collaboration skills and the ability to work with multiple internal colleagues who use the system, as well as vendor support teams. Additionally, this role will provide support to front-line users, lead training, handle change management and perform ongoing maintenance to ensure the health of the system.
The Business System Analyst will :
Manage the OneView user base, facilitating the onboarding process for new users
QC and test all new workflows to ensure they’re working as designed and meet all business requirements
Deliver training (including documentation) in support of workflow changes / introductions
Troubleshoot and resolve application issues, which may involve the vendors for support
Assist users with questions or problems raised via the shared mailbox and / or Office Hours.
Establish Change Management processes
Partner with the DAM team as necessary
Maintain awareness of and plan for system upgrades, including User Acceptance Testing of new software versions provided by vendor and communicate changes to users as needed
Document (via Visio) and capture functional specifications needed to edit / create new workflows based off of business processes
Proactively stay on top of new technology and consider ways to increase efficiency and productivity, such as controlled use of AI
Required Qualifications
5 years of workflow management experience (ie Aprimo or another tool such as Workfront)
2 years of application support administration, preferably with Aprimo SaaS software
Deep focus on execution, follow-through, accountability, and results
Working knowledge of Microsoft Visio or similar diagram / process flowchart software
Ability to build strong relationships across a diverse set of internal and external business partners
Background in banking or regulated industry preferred but not required
Analytical mindset with solid problem-solving abilities
Strong written and verbal communication skills
Desired Qualifications
Working knowledge of Aprimo software
Experience with embedded AI functionality
Strong organization and prioritization skills and ability to quickly re-prioritize in a dynamic environment
Education and Certifications
- Bachelor's degree
Hours and Schedule : Hours : 40
Schedule Monday-Friday 8-5 Hybrid in Westwood MA office 3 days 2 days remote.
LI-Citizens1
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Equal Employment Opportunity
At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status / parenthood, medical condition, military or veteran status, national origin, pregnancy / childbirth / lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and / or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
02 / 28 / 2025
