What are the responsibilities and job description for the Senior Document Collection Specialist position at Citizens?
About the Role
The Senior Document Collection Specialist plays a critical role in supporting subpoena responses and interpretation. Key responsibilities include reviewing subpoenas, analyzing record requests, and accessing Citizen's systems for documentation collection.
Main duties include:
- Case preparation: reviewing subpoenas, analyzing record requests, and accessing Citizen's systems for documentation collection.
- Ensuring records are collected via automated methods when self-service retrieval is not an option.
- Performing quality control checks on collections and documentation prior to final QC.
- Preparing records for final response to requestors.
This role requires a strong understanding of bank structure, systems, and legal terminology.
