What are the responsibilities and job description for the Senior Full Stack Software Engineer- Gen AI Platforms position at Citizens?
Description
Location : Hybrid from Charlotte, NC, Johnston, RI, Phoenix, AZ, or Westwood, MA offices. Remote considered.
Hours : 40 hours per week, Monday-Friday
The Enterprise Data Platform team is looking for a Senior Full Stack Engineer to drive the enablement of Generative AI (GenAI) capabilities within our enterprise platform. This role is not focused on building models but rather on developing the infrastructure, tooling, and APIs that power GenAI applications at scale.
In this role , you will develop and maintain secure and scalable platform and applications, that will support our Generative AI platforms and enhance customer experience. This position offers an excellent opportunity to work on cutting edge financial technologies and contribute to a culture of innovation and excellence.
Key Responsibilities :
Key contributor in building GenAI infrastructure that supports capabilities like semantic search, prompt tooling, workflow orchestration, LLM gateway, and real-time response generation.
Develop Python-based microservices and APIs, ensuring seamless integration into enterprise ecosystems.
Provide technical leadership in GenAI system architecture and design, ensuring scalability, security, and operational efficiency.
Drive AWS cloud adoption by implementing best practices for cloud-based AI workloads.
Collaborate with data scientists, ML engineers, and software developers to enable AI-driven applications and services.
Implement DevSecOps practices to maintain stability, security, and compliance in AI services.
Participate in troubleshooting, capacity planning and analysis, performance analysis activities
Communication : Translate complex findings into understandable insights and present them to peers, leadership, and business stakeholders
Qualifications :
5 years of experience in Python development, with hands-on experience in building microservices and APIs.
Proficiency in cloud platforms (AWS preferred) with hands-on experience in cloud architecture and deployment
Experience in GenAI system design and architecture, with a focus on enablement, orchestration, and integration rather than model development
Experience with AI / ML frameworks (e.g., PyTorch, TensorFlow) and retrieval-augmented generation (RAG) is a plus
Familiarity with backend data systems such as Snowflake, Kafka, and data pipelines
Strong problem-solving and system design skills, with experience in enterprise-scale AI implementations
Experience with DevOps & MLOps (Docker, Kubernetes, Git, Jenkins, Datadog, Prometheus)
Bachelor’s Degree or equivalent combination of education, training, and experience required, along with a high technical competency to perform the needed responsibilities.
Why Join Us?
Work on cutting-edge GenAI enablement within a leading enterprise platform.
Collaborate with AI / ML experts and engineers to bring AI-driven solutions to production.
Be part of a team that values innovation, scalability, and technical excellence.
Pay Transparency
We are open to market-rate discussion for candidates with relevant GenAI platform experience. The typical salary range for this position is $160,000 - $ 193,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity / paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit
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Hours & Work Schedule
Hours per Week : 40
Work Schedule : Monday-Friday
Pay Transparency
We are open to market-rate discussion for candidates with relevant GenAI platform experience. The typical salary range for this position is $140,000 - $ 161,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience, particularly with GenAI.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity / paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status / parenthood, medical condition, military or veteran status, national origin, pregnancy / childbirth / lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and / or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
03 / 31 / 2025
Salary : $140,000 - $161,000
