What are the responsibilities and job description for the Senior Software Engineer - Observability - SRE (Hybrid) position at Citizens?
Description
3 Days Hybrid from any of our locations in RI, NJ, MA, GA, NC, TX or AZ
Role is not relocation eligible.
Senior Site Reliability Engineer - Observability/AIOps
Site Reliability Engineering (SRE) is an engineering discipline that combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures internally critical and externally visible systems have reliability and uptime appropriate to users' needs and a fast rate of improvement while keeping an ever-watchful eye on capacity and performance. SRE is a mindset, and a set of engineering approaches focused on optimizing existing systems, building infrastructure, and eliminating work through automation. As a Site Reliability Engineer with focus on observability you will build and operate next generation observability platforms.
As An SRE With Observability Focus You Will
What We Are Looking For
The salary range for this position is $ 107,440 - $ 161,160 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Posting End Date: 04/14/2025
3 Days Hybrid from any of our locations in RI, NJ, MA, GA, NC, TX or AZ
Role is not relocation eligible.
Senior Site Reliability Engineer - Observability/AIOps
Site Reliability Engineering (SRE) is an engineering discipline that combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures internally critical and externally visible systems have reliability and uptime appropriate to users' needs and a fast rate of improvement while keeping an ever-watchful eye on capacity and performance. SRE is a mindset, and a set of engineering approaches focused on optimizing existing systems, building infrastructure, and eliminating work through automation. As a Site Reliability Engineer with focus on observability you will build and operate next generation observability platforms.
As An SRE With Observability Focus You Will
- Explore the complex IT estates of our clients to understand their observability/AIOps opportunities
- Collaborate to architect unified observability and AIOps strategies which employ leading AI technology
- Implement enterprise observability/AIOps technology and processes
- Amplify observability/AIOps outcomes by accelerating adoption across technology and business organizations
- Developing API-driven micro-services that combine into large and complex platforms
- Planning and executing highly parallel distributed object storage transformations and migrations
- Maintaining automated test suites using CI/CD tools
- Participating in collaborative projects with small software engineering teams
- Develop automation, processes, and tools designed to make our services simpler and more robust
- Participate in troubleshooting, capacity planning and analysis, performance analysis activities
- Advise management on service onboarding strategies and execution
What We Are Looking For
- Entrepreneurs who seek challenging problems to solve
- Creativity, initiative and acute attention to detail
- Thirst for innovation and solving problems at lightning speed
- Passion for automating everything repetitive
- Obsession with software scalability and performance under high loads
- Love for using and contributing to open-source software
- Development experience, comfortable working in multiple languages (Python, Java, Go and Ruby a plus)
- Experience working in collaborative coding environments (peer review, continuous integration, etc)
- 5 years of application development
- Experience working in distributed, remote teams across multiple time zones
- Experience in large scale operations environments
- 5 years of experience with Linux/Unix development or systems administration
- 2 years of experience with networking systems and technologies
- Good understanding of network performance and security
- Ability to identify tasks which require automation and implement required automation
- Configuration Management tools experience with Puppet, Chef, SaltStack
- Hands-on operational experience in a high-volume or critical production service environment - distributed systems, capacity planning, continuous deployment
- BA/BS in Computer Science preferred, or equivalent experience (advanced degrees preferred)
- Object Storage - Minio/S3/etc
- Data Collection - OpenTelemetry/Grafana Alloy/etc
- Message Bus - Kafka/NSQ/etc
- Scaling Databases - Druid/Clickhouse/Cassandra/etc
- Relational database technologies at large scale - Timescale/Vitess/Postgres/etc
- Scheduling & Orchestration - Kubernetes/OpenShift/Docker
- Cloud Platforms - AWS/Azure
The salary range for this position is $ 107,440 - $ 161,160 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Posting End Date: 04/14/2025
Salary : $107,440 - $161,160
