What are the responsibilities and job description for the Student Lending Customer Advisor - SUMMER TEMP POSITION position at Citizens?
Description
Class to begin on June 2 and run through Middle/End of August
You’re made ready for new challenges and opportunities to stretch yourself! In this role, you are responsible for assisting our Lending team as we promote our Student Lending products. You will help reach out to customers as well as manage the increased volume of applications through inbound calls. Most importantly you will deliver an exceptional experience for all our customers that you interact with.
Primary responsibilities include
- Proactively reach out to customers to inform them of our product
- Handle incoming calls and provide guidance
- Respond to incoming calls from customers already in process.
- Handle between 50-70 calls per day
Qualifications, Education, Certifications and/or Other Professional Credentials
- Customer Service Experience
- Ability to use Microsoft Office
- Previous Sales or Call Center experience is a plus
- Candidates must have excellent communication skills and be able to work in a fast paced environment
Other characteristics include:
- Positive attitude and high energy level
- A "Can-do Attitude" and the ability to think "Outside the Box".
- Team player; able to work with minimal supervision
- Ability to learn and share new concepts quickly
- Ability to articulate what we have to offer our existing or potential customers
This position requires you to complete a brief self-recorded video interview. This will enable us to review your application and to move strong candidates to business line interview quickly. Once you have completed your application you will receive a separate email within 24 hours with a link to complete your on demand video interview. This step must be completed before we can consider your application.
Hours & Work Schedule
Hours per Week: 40
Various Work Schedules - Hours of Operations are Monday-Friday 8:00am-9:00pm and Saturday 8:00am-5:00pm in Johnston, RI
Tentative Training Class to begin: April 28th and will run through the beginning of September
#LI-JH1
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.
Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growthBackground Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
