What are the responsibilities and job description for the Teller position at Citizens?
Job Description
You make a real difference for our customers and the branch team.
Responsibilities
- Greet customers in our lobbies.
- Demonstrate how to use our mobile app, or our ATMs, to complete simple transactions.
- Create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step.
- Educate customers about Citizens products and benefits, allowing you to effectively respond to questions and/or concerns.
- Meet quarterly referral goals, and confidently cash checks, process withdrawals and deposits.
- Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations.
Benefits
- Meaningful work & relationships: Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
- Commitment to community: Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
- Career opportunities, reward, and upskilling: See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
- Exceptional benefits: Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.
Requirements
- High School degree or GED.
- Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
- Strong listening and communication skills.
- Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
- Ability to problem solve and provide solutions to customer issues.
- Customer-centric to deliver exceptional service.
- Comfortable with using digital technology to support the delivery of business goals.
- Ability to work branch hours, which can include weekends and evenings.
- Completion of a video interview assessment as part of the application.
