NetSuite Senior Support Specialist

This year we were rated top 100 firms to work for by Inside Public Accounting and Accounting Today. We are always looking for new team members who bring a fresh perspective, technical expertise, and a passion for solving problems. At Citrin Cooperman, we offer you the flexibility to take your career to the next level and still allow you to focus on what matters to you!

Position Description

We are looking for a highly effective NetSuite Support Specialist to join our NetSuite team remotely full-time. This person will utilize best practices and methodologies to respond to and resolve support requests from clients and as needed, identify and route consulting/development requests to the appropriate team members. This candidate must have very strong written and oral communication skills, be highly organized, be capable of multitasking and managing projects, and have prior help-desk experience. This candidate will need to have balanced knowledge and abilities from both a functional and technical skill set as well as be comfortable training users.

Essential Duties & Responsibilities

• Respond to support requests within the contracted response time
• Track and manage open cases to resolution within ticketing system
• Troubleshoot issues in NetSuite and related products
• Experience interacting with NetSuite Support
• Gather client requirements and document functional specifications
• Perform system testing and client end user training
• Create / troubleshoot financial statements using NetSuite
• Troubleshoot and support NetSuite applications and add-ons
• Complete project tasks as assigned, on time and budget
• Strong financial / accounting background
• Understand inventory, distribution & manufacturing concepts

Qualifications

• 2-4 years working with NetSuite in a support or consulting capacity
• At least one (1) year working in a help-desk role
• SuiteFoundation Certification required
• NetSuite Administrator Certification required
• NetSuite ERP Consultant Certification preferred
• Demonstrated understanding and experience with basic ERP system modules including core financials, distribution and OneWorld.  Manufacturing experience preferred.
• Thorough understanding of business processes including:
  1. Order to Cash; Procure to Pay; Fixed Assets; Record to Report
  2. SuiteBilling; Revenue Management/ARM
• Experience with NetSuite SuiteFlow & Advanced Approvals preferred
• Experience supporting NetSuite integrated applications (Banking/ACH, Avalara, Concur, BILL, RF Smart, etc.)
• Ability to review, understand, analyze middleware integration logs (i.e. Celigo, Boomi, etc.)
• Ability to define, create and complete project deliverables with minimal guidance
• Ability to independently manage individual time and tasks
  • Ability to quickly adapt to new requirements and changing situations
  • Ability to create and complete documentation
  • Exhibits professionalism at all times
  • Excellent written and verbal communication

Education

• Bachelor’s degree in computer science, engineering, MIS, Accounting or equivalent preferred
• NetSuite certifications listed in qualifications

About Citrin Cooperman:

Citrin Cooperman is one of the nation’s largest professional services firms. Since 1979, the firm has steadily built their business by helping companies and high net worth individuals find practical, actionable solutions to help them meet their short-term needs and long-term objectives. Citrin Cooperman clients span an array of industry and business sectors and leverage a complete menu of service offerings. Citrin Cooperman & Company, LLP, a licensed independent CPA firm that provides attest services and Citrin Cooperman Advisors LLC, which provides business advisory and non-attest services, operate as an alternative practice structure in accordance with the AICPA’s Code of Professional Conduct and applicable law, regulations, and professional standards. The entities include more than 450 partners and 2,500 total professionals. Learn more about Citrin Cooperman here: www.citrincooperman.com

CC Disclaimer:

"Citrin Cooperman" is the brand under which Citrin Cooperman & Company, LLP, a licensed independent CPA firm, and Citrin Cooperman Advisors LLC serve clients’ business needs. The two firms operate as separate legal entities in an alternative practice structure. The entities of Citrin Cooperman & Company, LLP and Citrin Cooperman Advisors LLC are independent member firms of the Moore North America, Inc. (MNA) Association, which is itself a regional member of Moore Global Network Limited (MGNL). All the firms associated with MNA are independently owned and managed entities. Their membership in, or association with, MNA should not be construed as constituting or implying any partnership between them.