What are the responsibilities and job description for the Customer Service Representative position at Citrus County Board of County Commissioners?
The schedule for this full-time position is Monday through Friday, 7:45 AM to 4:45 PM.
- Answers timely division calls, incoming correspondence, assists with questions, takes and routes messages to appropriate personnel, creates customer service requests and resolve questions when possible.
- Receives, and assists customers, gives direction and assistance as needed, provides forms and applications upon customers need, and provides assistance with completing applications/forms.
- Identifies barriers and obstacles of the permitting process and suggest streamlining suggestions to improve customer services experiences.
- Performs general clerical work to support the division operations, enters and maintains information in databases, retrieves information when required, copies, scans, and files documents.
- Prepares correspondence, letters, memos, emails, completes forms and other documentation.
- Performs other duties as required.
- High School Diploma or GED equivalent
- One (1) year of experience in a field that focuses on customer service relationships.
Certificates, Licenses, Registration, Skills
- Valid Florida Driver License (or must obtain within 30 days of establishing residency in Florida), or valid Florida Identification Card is acceptable only for positions not required to drive a county vehicle.
- Certified Plan Reviewer, Flood Plain Manager, or similar professional certification in building and development field preferred.
- Requires ability to maintain courteous and effective relations with County staff, elected officials, community interest groups and the public.
- Must have strong working knowledge of computers and be proficient in the use of Microsoft Office Suite of Products (i.e., Outlook, Word, Excel, etc.).
- Must have or be able to obtain within 90 days certification in FEMA National Incident Management System (NIMS) courses:
- IS-100.c: Introduction to the Incident Command System (ICS); and
- IS-700.b: An Introduction to the National Incident Management System
Physical Requirements/Work Environment
- Requires sitting most of the day.
- The job involves frequent lifting and carrying up to 20 pounds.
- The job requires frequent balancing and occasional bending
- The job requires the completion of tasks that involve simple grasping and typing.
- The job requires normal visual acuity and field of vision, color vision, hearing, and speaking.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Emergency Response/Recovery Activities
- All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. Emergency response duties may also include driving and/or operating a county vehicle or equipment and employees must obey all safety policies, and roadway rules and laws.
Employee Benefits at a Glance: Medical, Dental, Vision Insurance, Employee Health & Wellness Center, Florida Retirement System (FRS), Basic Term Life and AD&D Insurance $20,000, Long Term Disability Insurance, Employee Assistance Program (EAP), 11 Paid Holidays, Vacation and Sick Leave Please visit the Benefits tab of this posting for additional information and a link to the Employee Benefits Highlights booklet.
Basis of Rating: Some positions may require a written and/or skills test. Applications will be carefully reviewed to assess each individuals’ qualifications. Selected persons will be interviewed to determine who will be hired for the job. The kind and length of related work experience, training and education shown on the application will be an important consideration in the screening process.
Must successfully pass an employment reference check, criminal background check, physical examination, and drug screen. Drug screens will be in accordance with the Drug Free Workplace Act and/or the Omnibus Transportation Employee Testing Act of 1991.
Citrus County, Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Citrus County, Florida Board of County Commissioners (BOCC), is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), marital status, citizenship, physical or mental disability, genetic information, veteran status, or any other protected trait.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the Citrus County, Florida Board of County Commissioners in advance to allow sufficient time to provide an accommodation.
Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.
Pursuant to Chapter 119, Florida Statutes or the “Public Records Law,” applications, resumes and personnel records are subject to public inspections. Details regarding the “Public Records Law”/ “The Sunshine Law” / Florida Statutes and the statutory exemptions are available on websites such as the Florida Office of the Attorney General, Florida Senate and Florida Legislature. Additionally, Citrus County Board of County Commissioners Public Information section is located on our website.
Salary : $18
