EMS Dispatcher

Job description

We are currently looking for an EMS Dispatcher position based out of our communications center at our headquarters in Des Moines, IA.

The EMS Dispatcher position is a skilled service work that heavily revolves around customer service. It requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to a variety of medical situations.

Duties and Responsibilities:

• Receive & process emergency as well as non-emergency requests for ambulance transportation from hospitals, care providers, nursing facilities, etc. in an efficient manner to attain an appropriate and timely response.
• Determine the nature/urgency of calls & initiate appropriate personnel response or other emergency personnel action.
• Maintain close contact with field personnel to monitor response and ensure needed support requirements are met.
• Schedule ambulance transports using a computer aided dispatch system.
• Prioritize calls according to urgency and importance.
• Monitor radio communications for updates to vehicle status and use proper radio etiquette.
• Utilization of dispatch software, maps and tracking systems to dispatch appropriate vehicles and provide directions.
• Independently initiate action consistent with existing policies and procedures, based upon observed situations, and utilizing sound judgment.
• Analyze and interpret difficult and complex patient care and personnel situations.
• Anticipate and identify problems and take initiative to prevent or correct them.
• Create and maintain a positive and cooperative working environment in stressful situations.
• Establish and maintain effective working relationships with all levels of personnel within the company, medical community, outside agencies & patients.
• Handle a significant number of stressful situations and be able to function calmly, coolly and collectedly under all types of stressful situations.

Requirements:

• High School Diploma or GED from a U.S. accredited school
• Customer Service experience
• Ability to handle confidential and sensitive information in a discreet manner
• Proficiency with computer and related software, i.e. Word and Excel
• Excellent written and verbal communication skills are a MUST (correspondence, reports and assist in the processing of documents as required)
• Ability to answer telephone calls, resolve issues, provide information, and multitask
• Critical thinking skills and decisive judgement within a group setting are imperative
• Ability to sit for long periods of time.
• Proficient in all forms of the English language
• Be a U.S. Citizen or eligible to work and reside in the U.S.

Preferences:

• Medical knowledge/experience
• Experience in an ambulance/dispatching call center
• Minimum typing speed 40 wpm
• Live within a reasonable commute (30 minute average) from 50314.

Job Types: Full-time, Part-time

Pay: $16.00 - $19.00 per hour

Expected hours: 40 – 60 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Morning shift
• Nights as needed
• Night shift
• Overnight shift
• Overtime
• Rotating shift
• Rotating weekends
• Weekends as needed

Experience:

• Dispatching: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $16 - $19